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Selling to the C-Suite: What Every Executive Wants You to Know About Successfully Selling to the Top [Hardcover]

Nicholas A.C. Read , Dr. Stephen J. Bistritz
4.6 out of 5 stars  See all reviews (48 customer reviews)

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Book Description

August 18, 2009

It’s the goal of every salesperson: getting access to senior client executives—the C-Level decision makers responsible for approving top-dollar deals. Selling to the C-Suite is the first book that reveals how to land those career-making sales in the words of CEOs themselves!

With 60 years of combined experience selling to corporations around the world, Nicholas A.C. Read and Stephen J. Bistritz , Ed.D., conducted in-depth interviews with executive- level decision makers of more than 500 organizations. One thing they learned might surprise you: leaders at the highest corporate levels don’t avoid sales pitches; in fact, they welcome them—provided the salesperson approaches them the right way. Inside this invaluable book, CEOs reveal exactly which sales techniques they find most effective, as well as those you should avoid.

Selling to the C-Suite provides all the insight you need to:

  • Gain access to executives
  • Establish trust and credibility
  • Leverage relationships
  • Create value at the executive level

It also reveals when executives personally enter the buying process and sheds light on what role they play.

Selling to the C-Suite provides field-tested techniques to put you well ahead of thecompetition when it comes to making those multimillion-dollar sales you never thought possible.


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Selling to the C-Suite:  What Every Executive Wants You to Know About Successfully Selling to the Top + Solution Selling: Creating Buyers in Difficult Selling Markets
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Editorial Reviews

From the Back Cover

CEOs Reveal the Secrets for Selling to the Top

“The business world is drowning in a flood of sales books. The trouble is that most of these books are about how to sell, without a clue about how customers buy. . . . This book is different. It is firmly rooted in how people buy and so it works.”
—NEIL RACKHAM, author of SPIN Selling

“Those new to executive sales will find a game plan they can use immediately. Veterans who regularly call on executives will use this book to sharpen their game.”
—CHIP BRUBAKER, Vice President-Americas Sales Readiness, CA, Inc.

“If you’ve always wondered how the other sales guy got to the CEO and you didn’t, start reading this book and earn serious commissions!”
—LINDSAY LYON, CEO, Mobilarm, and former GM Commercial Sales for Hewlett-Packard Australia

“Nic Read and Dr. Bistritz have done a masterful job summarizing how to approach and sell to executives. If you read this and apply its secrets, you’ll win more, more of the time.”
—MICHAEL GALLAGHER, President, The Stevie Awards for Sales & Customer Service

“Practical advice on how to get to the decision-makers in the context of sales . . . Having learned these lessons the hard way while transforming a Chinese state-owned enterprise into a globally competitive business, I wish this book had been available when I first started!”
—GEOFF WATSON, former Vice President, Alcoa China

"We hear a lot about being a Trusted Advisor, but what does that really mean? The authors clearly define that role with the insight, definition and actions required to establish and sustain credible value-based engagements with senior executives. If your success depends on being engaged early in your customer’s decision process and you’re in a market that demands value based differentiation then this is a must read."
—GARY SUMMY, Direct Sales Development, Trane Commercial Systems, and Directors of the Strategic Account Management Association (SAMA)

"Selling to the C-Suite uncovers what were once 'mysterious secrets' of effectively approaching and building long lasting relationships with relevant executives. It is a no-nonsense playbook for a win-win sales approach, credible, applicable and powerful.”
—RAFAELA REYES, Senior Training & Development Manager, Brother International

"As an educator on the college level teaching professional selling, I found this book to be invaluable if you are interested in learning how to sell to the top executives. Not only does it help you understand when to engage the executive, it also tells you how to get access. If that was not enough the book also focuses on how to create value and build credibility with the executives."
—DAN C. WEILBAKER, Ph.D., McKesson Pharmaceutical Group Professor of Sales, Northern Illinois University

"Steve and Nic provide a great history lesson that helps us understand why Marketing and Sales is different in the new millennium and provides the research background to prove their points. If you want to become effective at the C-Suite, this book--its references, models, and tools--[is] incredible."
—JIM GRAHAM, former Chief Learning Officer, R.R. Donnelley

"To not adopt these concepts puts you at risk to being left out in the lobby, while your competitor is in the client’s boardroom."
—MICHAEL BOLAND, coauthor of Get-Real Selling

"Too many salespeople have no idea if they're winning or losing, and it's usually because they're meeting the wrong people and asking the wrong questions too low down the food chain. As a result, their sales forecasts are no better than a lottery. This book pulls no punches in showing why sales and marketing fails to connect to executives, and what to do about it."
—GORDON CLUBB, Managing Director, SAS Institute Australia & New Zealand

"This is a very practical approach to calling on executives. The authors tell us why it is important and how to do it. Getting access to the executive level is one battle, but knowing what to talk to them about when you get there is another. . . . Every organization calling on Fortune 1000 companies needs this information."
—RENIE MCCLAY, former president of the Professional Society for Sales and Marketing Training (SMT)

“Great information on a critical topic for all salespeople. The sale to an executive is made during the questioning process, not in your product presentation. You can’t sell anything to an executive until you have first sold yourself.”
—DUANE SPARKS, author of Action Selling and Chairman of The Sales Board

About the Author

Nicholas A.C. Read is president of SalesLabs, which helps companies drive predictable and repeatable revenue growth through the application of improved process, measurement, and skills. In 2005, he was awarded Winner of the Best Sales Trainer category in the International Business Awards, an annual awards show that has been dubbed “the business world’s own Oscars” by the New York Post. He splits his time between North America, Asia, and Europe. For more information, go to www.saleslabs.com.
Stephen J. Bistritz, Ed.D., has more than four decades of high-technology sales, sales management, and training management experience dealing with companies ranging from start-ups to global leaders. He is currently president of his own sales training and consulting firm based in Atlanta, Georgia. For more information, go to www.sellxl.com.

Product Details

  • Hardcover: 240 pages
  • Publisher: McGraw-Hill; 1 edition (August 18, 2009)
  • Language: English
  • ISBN-10: 0071628916
  • ISBN-13: 978-0071628914
  • Product Dimensions: 8.9 x 0.9 x 9.2 inches
  • Shipping Weight: 1.2 pounds (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (48 customer reviews)
  • Amazon Best Sellers Rank: #37,418 in Books (See Top 100 in Books)

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Customer Reviews

In addition, this book is well written and enjoyable to read filled with good examples. Tracy Drew Tibedo  |  11 reviewers made a similar statement
It's third-generation sales, yet ironically what top salespeople have always done. Patrick Boucousis  |  5 reviewers made a similar statement
Most Helpful Customer Reviews
14 of 15 people found the following review helpful
5.0 out of 5 stars "Calling High" turned into a workable concept July 13, 2010
Format:Hardcover
In tough times, spending limits are always curtailed with the effect that more decisions are made or need approval by someone in the C-Suite. The age old recommendation of "calling high" is therefore of high actuality. Yet many sales people struggle to get access to the senior executives and even more so to hold meaningful conversations at this level. In today's economic environment this capability gap can become career threatening.

« Selling to the C-Suite » by Nicholas A.C. Read and Stephen J. Bistritz offers very practical advise how to close this gap. It is not one of those thousands of books flooding the business book market written in the style of "This is what I did, I was successful, there is no reason it should not work for you." Instead, "Selling to the C-Suite" is packed with research based concepts that have successfully been applied by thousands of practitioners. Instead of looking what people did who were successful to sell to the C-suite, the research focused on how senior executives want to buy.

With the concept of the relevant executive, the authors help salespeople to understand exactly what "calling high" means for a particular client. This relevant executive cannot be identified by just looking at an organization chart. The relevant executive is not only defined by his/her high rank but also by his/her high influence. The book gives good clues how to determine this influence.

The authors are also helping us to understand , based on their research, when senior executive are involved in a buying decision. It is not when they actually sign the contract. They are involved early when a problem surfaces where "work-arounds" do no longer contain the consequences caused by the problem and a project needs to be defined for finding a new way of how to address this problem. Usually when the vision is clear how the problem can be solved by buying something, the selection of the vendor offering suitable solutions is delegated. The executive's interest in the project increases again once the solution is in place. At this point in time they want to know what value the solution actually delivers to their business.

Calling to executives early, requires a higher proficiency of selling. Indicators are given helping an individual to check his/her actual level of sales proficiency and throughout the book practical advice can be found what it takes to close the gap.

Preparation is key in selling to the C-Suite. There is a chapter in the book helping to gain an understanding what executives want. In an appendix of the book, there is a very practical guide to customer research how to find clues of what a particular executive wants specifically.

How to gain access and how to establish credibility with executives are other important topics. It also has been said many times, that sellers today are no longer "messengers of value" they have to be "providers of value". How this can be achieved is also very clearly explained? The explanation that value is to be articulated differently depending on the status of the customer project is particularly insightful. It is recommended to use a Value Hypothesis to articulate the problem, a Value Proposition to help with the buying decision and a Value Message, to confirm the value that has been delivered through the solution. However the structure recommended for the Value Proposition seems to be a bit to rigid. I doubt that the template where just some blanks are to be filled in is still effective today.

Knowing when executives are involved in a project is also a key concept how to cultivate loyalty.

To help the reader to transition from knowing to doing, there is an appendix with worksheets providing a tool box how to apply the concepts in daily practice.

This description of the content does not represent the flow of the chapters in the book. Not mentioned yet is Chapter 2 of the book.

This is one of the most concise discussions on B2B Marketing, how it differs from B2C Marketing and how the Internet has changed the role of selling I have ever seen. This chapter alone is an alternative reason for buying the book. Understanding its contents is not only relevant for people wanting to sell to the C-Suite. It is essential for anyone who seeks to have a lasting career in direct sales.

For people wanting to sell to the C-Suite this book is a must read anyhow.
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7 of 7 people found the following review helpful
5.0 out of 5 stars Applied 'Selling High' - practical strategies... August 28, 2010
Format:Hardcover|Amazon Verified Purchase
I experienced a huge number of 'ahaa' type moments when I read this book.

I like many things about this work by Read and Bistritz, but one of the best things is that it is based on evidence and not just the sometimes unique, and often dated, sales experiences of individual Salespeople that you find in other books.

For example, tracking through the section on When Do Individuals Get Involved in the Decision Process?, based on my personal experience of large, long cycle service selling this is 100% spot on. I'm glad to see that the book doesn't offer some cheap trick as a solution to winning over C-Suite Executives, but rather focuses on the way that we can develop value, thereby making ourselves, as Salespeople, true 'Trusted Advisors'.

This is an excellent book that I would recommend to anyone who wants to rise above the pack, and who wants to go beyond the level of commodity selling.
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6 of 6 people found the following review helpful
4.0 out of 5 stars Selling To The C-Suite February 19, 2010
Format:Hardcover|Amazon Verified Purchase
This book is a great review for seasoned sells professionals and an must read for those sales people who are just getting started.

The authors have done their homework on this and show how important it is for sales professionals to do their homework prior to attempting to meet with a C-Level Executive. They emphasize that you really only get one shot at this meeting and if you blow it, all is lost.

They provide a step-by-step process as a guideline to getting in the door and staying there.

I thorougly enjoyed the book and recommend it to those sales people who want to shorten the sales cycle by getting to the right person first.
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Most Recent Customer Reviews
4.0 out of 5 stars One of the best "new' sales books I've read
Selling to the C-Suite has been one of the best sales books I've read in a long time. Throughout my career I've read many books from a varitey of authors that have been repetitive... Read more
Published 4 months ago by Chris Brier
5.0 out of 5 stars Preparation is the key to C-Suite Success
There are many interesting and useful books on sales, some focused on buyer behavior (Baseline Selling), others on selling value (The Complex Sale), and others still on the... Read more
Published 4 months ago by Marty Tascona
5.0 out of 5 stars Amazing insight
This book should be read by everyone that sells into C-suite. I learned some new tricks and has up my game significantly!!!
Published 5 months ago by Wayne
2.0 out of 5 stars Pretty Technical
Unless you are a scholar....I don't get it.
Many better books out there for the same topic.
I am still struggling thru it.
Published 5 months ago by Kirk
4.0 out of 5 stars More than selling...
Those who mistake this book as simply another sales book will miss out. Whether you are selling a product, service, or yourself, this book will help you identify and create demand... Read more
Published 5 months ago by Nick Winkler
2.0 out of 5 stars More title than substance...
Selling to the executive suite seems to be the Holy Grail for a B2B salesperson. Why? Because executives make decisions. But, they usually don't take cold calls. Read more
Published 6 months ago by G. Thompson
1.0 out of 5 stars Very Disappointed
Well, I am clearly in the minority on these reviews. Unfortunately I found this book filled with obvious tips for the salesperson. Read more
Published 9 months ago by phaskitt
5.0 out of 5 stars A Referral Introduction Gets You To The C-Suite
Great research on why executives meet with salespeople: A recommendation from someone inside their company and a recommendation from a trusted source outside their company. Read more
Published 13 months ago by Joanne S. Black
4.0 out of 5 stars Very focused and well written.
We all want to be selling to the C-Suite and this is a best book for this topic. It is well thought out and detailed. Read more
Published 18 months ago by bob
5.0 out of 5 stars A Sales Action Plan to earn Trusted Advisor status with executives
I've been in consultative sales for 8+ years, and this is by far the greatest sales book I've read. This book tells you what's on the mind of an executive, and why an executive... Read more
Published 21 months ago by Sean Claire
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