Customer Reviews

Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale

5 star:		(5)
4 star:		(1)
3 star:		(0)
2 star:		(1)
1 star:		(0)

 

 

This book is a must have for anyone selling luxury today! Robin and Genvieve really "get it"; they set the bar for a new standard in how to provide service and produce results, offering realistic examples and suggestions.

This book cleverly encompasses every aspect of customer service, not just sales techniques! It really is a must read for all who need to remember what interpersonal skills are. It is quick and fun read, with every skill covered in brief so it is easy to absorb. I highly recommend this to anyone in cient services or sales in any industry, luxury or mass market.

Selling Luxury is a spot on, easy to follow, best-practice guide to being an effetive Sales Ambassador. Lent and Tour do a superb job!

Easy to read! Bullet review once a month to stay on track. I noticed that is it the way I like to be treated in upscale shops.

As a corporate identity program specialist, I highly recommend this book to anyone wanting to know the marketing and sales process of luxury goods. You will find this an excellent volume to add to any business library.

It's a very easy read with short chapters and bullet points, but for anyone with work experience in the retail/marketing luxury industry, nothing in this book is new. Would definitely recommend it to recent marketing fresh grads or interns looking to find a job in the industry.

If you ever want to sell to high end "Creations" you need to read this book, it has a clear plan that will profoundly elevate your sales I.Q.
The class and elegance that this plan requires on the part of the Sales Ambassador will surely give you the edge you need. This is sales as
it should be done.