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An April 2007 Significant 7 Editors' Pick: Funny, engaging, and oh-so-practical, Send is the ultimate etiquette handbook for email, making David Shipley and Will Schwalbe the "Miss Manners" resource for the digital age. Full of practical insights, Send is an invaluable resource for anyone who uses email, and is guaranteed to help you "think before you click." We are not the only fans of this important book. We asked psychologist, science journalist, and bestselling author Daniel Goleman to read Send and give us his take. Check out his exclusive guest review below. --Daphne Durham
From this essential guidebook's opening sentence—"Bad things can happen on email"—Shipley and Schwalbe make all too clear what can go wrong. E-mail's ubiquity, with casual and formal correspondence jumbled in the same inbox, makes misunderstandings common; e-mail's inexpressive, text-only format doesn't help. Given its brief history, there's no established etiquette for usage, which is why this primer is so valuable. It promises the reader hope of becoming more efficient and less annoying, reducing danger of a career-ending blunder. Brisk, practical and witty, the book aims to improve the reader's skills as sender and recipient: devising effective subject lines and exploring "the politics of the cc"; how to steer clear of legal issues; and how to recognize different types of attachments. Using real-life examples from flame wars and awkward exchanges (including their own), Shipley and Schwalbe (op-ed editor of the New York Times and Hyperion Books' editor-in-chief) explain why people so often say "incredibly stupid things" in their outgoing messages. "Email has a tendency to encourage the lesser angels of our nature," they note. They also offer "seven big reasons to love email," along with quick guides to instant messaging and e-mail technology, all the while urging us to "think before [we] send." (Apr.)
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Perfect for users who don't want anyone to see your suspicious, illegal, immoral and/or unethical emails... Read morePublished 16 days ago by King Ed
A: I'm learning not to reply as much to flamers.
Of course, Ms. X always gets the last word, even more than I do. Read more
Email is important, and it's great to see someone thinking consciously about how best to use it. Unfortunately, this book doesn't think hard enough. Read morePublished on September 7, 2011 by RoboStephen
This is a very short book, especially considering font. It packs an important message. This message is extremely difficult to permanently learn. Read morePublished on March 30, 2011 by Afia
This book should be mandatory reading in every high school business curriculum and in every workplace. Read morePublished on January 23, 2011 by Ronni
There are some good tips in this book and it was a quick, easy read, but I think most of the tips could have easily been summed up in a blog article. Read morePublished on August 7, 2009 by T. Soroka
It's nice when a "business" book both is interesting to read AND can have the effect of changing your life. Read morePublished on June 25, 2009 by D. W.