Send This Jerk the Bedbug Letter: How Companies, Politicians, and the Mass Media Deal with Complaints and how to be a more effective complainer (Paperback)

~ John Bear Ph.D. (Author) "SOME PEOPLE COMPLAIN for the sheer joy of complaining, or to get even with some organization..." (more)
Key Phrases: local consumer agency, local consumer protection office, local consumer protection agency, Better Business Bureau, New York, General Motors (more...)

Editorial Reviews

Amazon.com Review

Ever feel like you've been screwed over, ripped off, cheated, or treated badly by some company or organization? No? Then don't bother buying this book. If, however, you endure the routine ill treatment one gets in auto repair facilities, tax offices, or with airlines that the rest of us encounter with great regularity, this book will show you how to complain effectively for best results, when to complain and maybe when not, what companies tend to respond to, and, if all else fails, some wonderful examples of consumer revenge when all legitimate attempts to get satisfaction bear no fruit. Useful book, quite funny in places with lots of true case histories of successful complaining.

Product Description

Looks at who complains, why they complain, what they complain about, how to complain effectively, and more.

Product Details

• Paperback: 336 pages
• Publisher: Ten Speed Press (May 1, 1996)
• Language: English
• ISBN-10: 0898158117
• ISBN-13: 978-0898158113
• Product Dimensions: 8.9 x 6 x 0.9 inches
• Shipping Weight: 13 ounces
• Average Customer Review: 2.6 out of 5 stars  See all reviews (5 customer reviews)
• Amazon.com Sales Rank: #2,052,912 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

5 of 5 people found the following review helpful:

2.0 out of 5 stars Bear's book is interesting: of some use, but obsolete, July 24, 1999

By A Customer

This book, evolving, it appears, from a dissertation, is wellwritten and moderately interestng as an intellectual excursion. Italso provides insights into the contempuous ways in which some companies treat complaining customers, the laws, regulations and recourses that are available to dissatisfied customers, and offers a few useful suggestions. However, the book must now be considered long in the tooth. There are more useful books out there, e.g. by Phillips. Also Bear and his spouse have a more recent book that is more likely to be useful to people who really want to complain. That complaints often wield powerful effects is certain.

One last piece of review and advice. Before entering into a course of customer, read lots of books about the topic(s).

4.0 out of 5 stars Mostly agree on ...., October 17, 2009

By	The Purple Heart (USA) - See all my reviews

I bought this book used awhile back. It is a quick and easy read. Very informative for the most part. Important points: State the problem / deficiencies clearly. Tell the company what you want remedied / recompensed. Do not assail or use vulgarity. Find out who the CEO or Pres. is and send it to THEIR office. Keep a copy for your files. If no reply POLITELY follow up attaching a copy of the original letter. Usually, you will get what you want or more. Clarity and coutesy are the keys. I don't agree w/ the revenge part. Sometimes a letter to the Attorney General of state works well too. The squeakiest wheel ........

3 of 6 people found the following review helpful:

5.0 out of 5 stars Excellent, in-depth and effective, July 28, 1998

By A Customer

This book is incredible! It tells you what works and what doesn't, when and how to complain, be persistent, etc, all written quite humorously and with case studies.