Customer Reviews

Send This Jerk the Bedbug Letter: How Companies, Politicians, and the Mass Media Deal with Complaints and how to be a more effective complainer

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1 star:		(2)

 

 

This book, evolving, it appears, from a dissertation, is wellwritten and moderately interestng as an intellectual excursion. Italso provides insights into the contempuous ways in which some companies treat complaining customers, the laws, regulations and recourses that are available to dissatisfied customers, and offers a few useful suggestions. However, the book must now be considered long in the tooth. There are more useful books out there, e.g. by Phillips. Also Bear and his spouse have a more recent book that is more likely to be useful to people who really want to complain. That complaints often wield powerful effects is certain.

One last piece of review and advice. Before entering into a course of customer, read lots of books about the topic(s).

This book is incredible! It tells you what works and what doesn't, when and how to complain, be persistent, etc, all written quite humorously and with case studies.

I chose this book because I was mad and I was not going to take it anymore so I decided to write a letter of complaint to the object of my "affection" (my employer). I thought this book would teach me how. I mean, part of the title reads "How to be a more effective complainer". Unfortunately, the book turned out to be endless in its compilation of data and statistics but falls far short on the very job it's supposed to do: it does not tell you exactly HOW to complain and the examples it gives are very few and far in between. The contents seem more like a boring executive report not expected to be read by anyone.

This book wwwwwas extremely ineffective in geting companies to listen to my parents. Definitely a huge waste of money