Customer Reviews

Serious Performance Consulting According to Rummler

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Geary Rummler has been giving wise advice on how companies can improve business processes and human performance for the last 35 years. Many believe that Rummler's work at Motorola in the early Eighties stimulated the development of the Six Sigma movement. In 1990 he co-authored Improving Performance, which is still the best introduction to business process improvement, and is still popular. Serious Performance Consulting: According to Rummler, is a collection of Rummler's writing over the course of the past decade. Much of this material is focused on the analyis of organization performance problems and on the management and measurement of business processes. There are also discussions of the problems consultants face when they try to improve organizational effectiveness. Hammer is a great motivational speaker, but managers who really want to know how to make change happen, turn to Rummler. This book shows you how the ultimate performance guru really approaches and solves problems. If you are involved in Six Sigma or BPM, you have to read this book.

When a writer has the objective of showing his knowledge and experience in the benefit of others, like Mr. Rummler does, the result is a dense and useful book. This book will certainly enrich the professional lifes of many professionals.

I needed this book for a Master's course I was taking. It has been a great help. Rummler does a grea job of applying the knowledge in a more practical way than a lot of writers. I would recommend this for anyone thinking about studing the HPI/HPT process.

A real example of an outstanding consulting process that serves as a great lesson to anyone interested in performance improvement.

the book will come to light after i attend the class. for now it reads well, but a few topics are unclear.