Amazon.com: The Service Advantage: How to Identify and Fulfill Customer Needs (9781556232473): Karl Albrecht, Lawrence Bradford: Books

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The Service Advantage: How to Identify and Fulfill Customer Needs

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The Service Advantage: How to Identify and Fulfill Customer Needs [Hardcover]

Karl Albrecht (Author), Lawrence Bradford (Author)

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Product Details

Hardcover: 200 pages
Publisher: Irwin Professional Pub (October 1989)
Language: English
ISBN-10: 1556232470
ISBN-13: 978-1556232473
Product Dimensions: 9.1 x 5.9 x 1.4 inches
Shipping Weight: 1.2 pounds
Amazon Best Sellers Rank: #4,038,701 in Books (See Top 100 in Books)

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