Many organizations are demanding increased quality levels from ICT service providers, often irrespective of whether these services are outsourced or supplied in-house. Service management (SM) is the integrated approach to the management of ICT service requirements and levels. This new publication outlines the background, operation, and benefits of a variety of service agreements, and includes models for the design of a service catalogue and service agreement development.
FREE Two-Day Shipping for students on millions of items. Learn more |
Book Description
Frequently Bought Together
Product Details
Would you like to update product info or give feedback on images?
|
Customer Reviews
|
Share your thoughts with other customers:
|
||||||||||||||||||||||
|
Most Helpful Customer Reviews
2 of 3 people found the following review helpful:
5.0 out of 5 stars
if you need a synthesis of what service management is, this is it,
By
This review is from: Service Agreements: A Management Guide (ITSM Library) (Paperback)
This is a small book that concentrates all the main ideas of Service Management and Service Agreements are, based on the ITIL best practices. Extremely useful for any Service Manager
Share your thoughts with other customers: Create your own review
|
|
Inside This Book
(learn more)
Key Phrases - Statistically Improbable Phrases (SIPs):
(learn more)
agreed service levels, service degradations, provider organisation, service level agreements, managed services, preparatory activities, services phase Key Phrases - Capitalized Phrases (CAPs): (learn more)
Service Catalogue, Service Level Management, Development Team, Gartner Research, Network Physics, Service-Level Management, Axios Systems Limited, Enterprise Management Associates, Operational Level Agreements, Infrastructure Library, The Stationery Office, Watson Research Center New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Surprise Me!
agreed service levels, service degradations, provider organisation, service level agreements, managed services, preparatory activities, services phase Key Phrases - Capitalized Phrases (CAPs): (learn more)
Service Catalogue, Service Level Management, Development Team, Gartner Research, Network Physics, Service-Level Management, Axios Systems Limited, Enterprise Management Associates, Operational Level Agreements, Infrastructure Library, The Stationery Office, Watson Research Center New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Surprise Me!
Citations (learn more)
This book cites 14
books:
See all 14 books this book cites
- Service Management (Harvard Business Review Paperback Series) by Harvard Business Review on 4 pages
- Project Management (Harvard Business Review Paperback Series) by Harvard Business Review on page 35, and page 88
- United Kingdom (The International Library of Politics and Comparative Government) (v. 1 & 2) by R. A. W. Rhodes in Front Matter
- Hong Kong (Where We Live) by Donna Bailey in Front Matter
- Foundations of Service Level Management by Rick Sturm on page 90
See all 14 books this book cites
Books on Related Topics
(learn more)
|
What Other Items Do Customers Buy After Viewing This Item?
Suggested Tags from Similar Products(What's this?)Be the first one to add a relevant tag (keyword that's strongly related to this product).
|
Sell a Digital Version of This Book in the Kindle Store
If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store.
Learn more
Customer Discussions
|
This product's forum
Active discussions in related forums
Search Customer Discussions
|
Related forums
|
Listmania!
|
|
