Amazon.com: Itil Service Delivery CD-ROM (It Infrastructure Library) (9780113308934): Ccta: Books


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Itil Service Delivery CD-ROM (It Infrastructure Library) [CD-ROM]

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5.0 out of 5 stars  See all reviews (1 customer review) |
Price: $387.50 & this item ships for FREE with Super Saver Shipping. Details
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Product Details

  • CD-ROM
  • Publisher: Stationery Office Books (TSO) (July 2008)
  • Language: English
  • ISBN-10: 0113308930
  • ISBN-13: 978-0113308934
  • Product Dimensions: 7.4 x 5.2 x 0.4 inches
  • Shipping Weight: 4.8 ounces (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Best Sellers Rank: #2,915,749 in Books (See Top 100 in Books)

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2 of 3 people found the following review helpful:
5.0 out of 5 stars ITIL v2 changed IT Service Management forever, November 28, 2007
This review is from: Itil Service Delivery CD-ROM (It Infrastructure Library) (CD-ROM)
I'm from the ITIL v1 generation - in the late eighties I got my ITIL Managers certification, based on the original set of endless white books.

Then along came service support and service delivery in ITIL v2 which brought it all together and changed the face of IT Service Management forever.
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