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2 of 3 people found the following review helpful:
5.0 out of 5 stars
ITIL v2 changed IT Service Management forever,
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This review is from: Itil Service Delivery CD-ROM (It Infrastructure Library) (CD-ROM)
I'm from the ITIL v1 generation - in the late eighties I got my ITIL Managers certification, based on the original set of endless white books.
Then along came service support and service delivery in ITIL v2 which brought it all together and changed the face of IT Service Management forever. |
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Itil Service Delivery CD-ROM (It Infrastructure Library) by Ccta (CD-ROM - July 2008)
$387.50
Temporarily out of stock. Order now and we'll deliver when available. | |
 
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