Buy New
$110.40
Qty:1
  • List Price: $118.00
  • Save: $7.60 (6%)
In Stock.
Ships from and sold by Amazon.com.
Gift-wrap available.
Sell yours for a Gift Card
We'll buy it for $20.71
Learn More
Trade in now
Have one to sell? Sell on Amazon
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See this image

Service Economics: Profitable growth with a brand driven service strategy Paperback – August 1, 2010

ISBN-13: 978-9963983803 ISBN-10: 9963983804

Buy New
Price: $110.40
14 New from $103.57 7 Used from $106.54
Amazon Price New from Used from
Paperback, August 1, 2010
"Please retry"
$110.40
$103.57 $106.54
Free Two-Day Shipping for College Students with Amazon Student Free%20Two-Day%20Shipping%20for%20College%20Students%20with%20Amazon%20Student

NO_CONTENT_IN_FEATURE

Hero Quick Promo
12 Days of Kindle Book Deals
Load your library with Amazon's editors' picks, $2.99 or less each today only. Learn more

Product Details

  • Paperback: 130 pages
  • Publisher: Noventum Service Management Consultants Ltd (August 1, 2010)
  • Language: English
  • ISBN-10: 9963983804
  • ISBN-13: 978-9963983803
  • Product Dimensions: 5.5 x 0.3 x 8.5 inches
  • Shipping Weight: 7.8 ounces (View shipping rates and policies)
  • Average Customer Review: 1.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Best Sellers Rank: #1,270,874 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

Steve Downton is renowned for innovative thinking applied to the service industry. He has worked with leading-edge service companies for the past twenty five years and has benchmarked the industry since the early nineties. He has produced a number of thought-leadership articles and white papers, and has worked with many of the top service companies in the world in generating and applying Best Practices. Hilbrand Rustema has worked in several countries in North America and Europe in the role of Service Transformation specialist. During the last twenty years Hilbrand has advised leading service companies in the area of Service Strategy, Benchmarking, Process Optimisation, Change Management and Information Technology. Jan van Veen as a Service Transformation specialist has been assisting clients with Service Strategy development, Benchmarking, Process Optimisation, Change Management and Information Technology for the last ten years.

Customer Reviews

1.0 out of 5 stars
5 star
0
4 star
0
3 star
0
2 star
0
1 star
1
See the customer review
Share your thoughts with other customers

Most Helpful Customer Reviews

0 of 1 people found the following review helpful By AJ on September 23, 2011
Verified Purchase
There is nothing new in this book which has not been discussed else where. It does not detail anything . It is not worth the amount of money charged
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again