Sorry, this item is not available in
Image not available for
Image not available

To view this video download Flash Player


Sign in to turn on 1-Click ordering
More Buying Choices
Have one to sell? Sell yours here
Tell the Publisher!
I'd like to read this book on Kindle

Don't have a Kindle? Get your Kindle here, or download a FREE Kindle Reading App.

Service Economics: Profitable growth with a brand driven service strategy [Paperback]

by Steve Downton, Hilbrand Rustema, Jan van Veen
1.0 out of 5 stars  See all reviews (1 customer review)

List Price: $118.00
Price: $112.10 & FREE Shipping. Details
You Save: $5.90 (5%)
o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o
In Stock.
Ships from and sold by Gift-wrap available.
Want it Monday, April 28? Choose Two-Day Shipping at checkout. Details
Free Two-Day Shipping for College Students with Amazon Student

Sell Us Your Books
Get up to 80% back when you sell us your books, even if you didn't buy them at Amazon. Learn more

Book Description

August 1, 2010 9963983804 978-9963983803
Service economics is an umbrella phrase, coined by the authors, to convert the wide-ranging intangible aspects of service (including but not limited to processes, people, customers, strategy, brand values, competencies) into something tangible (such as financial information) that can be applied by the broader business community. With this information insight will be gained into how service is delivered, to promote a highly valuable impact within and alongside businesses today. For a long time it has proved difficult for service to be the source of excellent performance and profitability. Service Economics focuses on the value that service businesses represents when effectively dealing with the growing complexity of demands and expectations of customers and suppliers, to achieve an effective and profitable partnership. Service Economics is now becoming a hot topic in the C suite boardroom and is fast creating a new awakening into the importance of the Service business.

Editorial Reviews

About the Author

Steve Downton is renowned for innovative thinking applied to the service industry. He has worked with leading-edge service companies for the past twenty five years and has benchmarked the industry since the early nineties. He has produced a number of thought-leadership articles and white papers, and has worked with many of the top service companies in the world in generating and applying Best Practices. Hilbrand Rustema has worked in several countries in North America and Europe in the role of Service Transformation specialist. During the last twenty years Hilbrand has advised leading service companies in the area of Service Strategy, Benchmarking, Process Optimisation, Change Management and Information Technology. Jan van Veen as a Service Transformation specialist has been assisting clients with Service Strategy development, Benchmarking, Process Optimisation, Change Management and Information Technology for the last ten years.

Product Details

  • Paperback: 130 pages
  • Publisher: Noventum Service Management Consultants Ltd (August 1, 2010)
  • Language: English
  • ISBN-10: 9963983804
  • ISBN-13: 978-9963983803
  • Product Dimensions: 0.3 x 8.4 x 5.4 inches
  • Shipping Weight: 7.8 ounces (View shipping rates and policies)
  • Average Customer Review: 1.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Best Sellers Rank: #4,028,799 in Books (See Top 100 in Books)

Customer Reviews

1.0 out of 5 stars
1.0 out of 5 stars
5 star
4 star
3 star
2 star
Share your thoughts with other customers
Most Helpful Customer Reviews
0 of 1 people found the following review helpful
1.0 out of 5 stars Not worth the money September 23, 2011
Verified Purchase
There is nothing new in this book which has not been discussed else where. It does not detail anything . It is not worth the amount of money charged
Comment | 
Was this review helpful to you?
Search Customer Reviews
Only search this product's reviews

Sell a Digital Version of This Book in the Kindle Store

If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store. Learn more


There are no discussions about this product yet.
Be the first to discuss this product with the community.
Start a new discussion
First post:
Prompts for sign-in

Look for Similar Items by Category