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Service Economics: Profitable growth with a brand driven service strategy

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ISBN-13: 978-9963983803
ISBN-10: 9963983804
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About the Author

Steve Downton is renowned for innovative thinking applied to the service industry. He has worked with leading-edge service companies for the past twenty five years and has benchmarked the industry since the early nineties. He has produced a number of thought-leadership articles and white papers, and has worked with many of the top service companies in the world in generating and applying Best Practices. Hilbrand Rustema has worked in several countries in North America and Europe in the role of Service Transformation specialist. During the last twenty years Hilbrand has advised leading service companies in the area of Service Strategy, Benchmarking, Process Optimisation, Change Management and Information Technology. Jan van Veen as a Service Transformation specialist has been assisting clients with Service Strategy development, Benchmarking, Process Optimisation, Change Management and Information Technology for the last ten years.

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Best Books of the Month
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Want to know our Editors' picks for the best books of the month? Browse Best Books of the Month, featuring our favorite new books in more than a dozen categories.

Product Details

  • Paperback: 130 pages
  • Publisher: Noventum Service Management Consultants Ltd (August 1, 2010)
  • Language: English
  • ISBN-10: 9963983804
  • ISBN-13: 978-9963983803
  • Product Dimensions: 5.5 x 0.3 x 8.5 inches
  • Shipping Weight: 7.8 ounces (View shipping rates and policies)
  • Average Customer Review: 1.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Best Sellers Rank: #4,825,985 in Books (See Top 100 in Books)

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0 of 1 people found the following review helpful By AJ on September 23, 2011
Verified Purchase
There is nothing new in this book which has not been discussed else where. It does not detail anything . It is not worth the amount of money charged
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Service Economics: Profitable growth with a brand driven service strategy
This item: Service Economics: Profitable growth with a brand driven service strategy
Price: $118.00
Ships from and sold by Amazon.com