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1 of 1 people found the following review helpful:
4.0 out of 5 stars
what went wrong, what went right,
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This review is from: The Service Edge: 101 Companies That Profit from Customer Care (Hardcover)
in view of the 2008 financial situation, it's fascinating to look at these accounts of companies in 1989 and see which are still strong. Peters proposes five operating principles of successful companies, and discusses hospitals, airlines, manufacturing, retailing, food, automotive, etc.
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The Service Edge: 101 Companies That Profit from Customer Care (Plume) by Ron Zemke (Paperback - September 1, 1990)
Used & New from: $0.01
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