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The Service Encounter: Managing Employee/Customer Interaction in Service Business (Advances I Retailing Series)

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The Service Encounter: Managing Employee/Customer Interaction in Service Business (Advances I Retailing Series) (Hardcover)

by John A. Czepiel (Author), Michael R. Solomon (Author), Carol F. Suprenant (Editor)

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Product Details

Hardcover: 338 pages
Publisher: Lexington Books (March 1985)
Language: English
ISBN-10: 0669082732
ISBN-13: 978-0669082739
Average Customer Review: No customer reviews yet. Be the first.
Amazon.com Sales Rank: #2,238,359 in Books (See Bestsellers in Books)

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Citations (learn more)

4 books cite this book:

Service Quality Management in Hospitality, Tourism, and Leisure by Kaye Sung Chon on page 12
Services in the Transition Economies: Business Options for Trade and Investment (Series in International Business and Economics) (Series in International Business and Economics) by M. Kostecki in Back Matter
Quality Issues in Heritage Visitor Attractions by Ian Yeoman on page 80
Kundenbindung und Kundenwert by Verena Vogel in Back Matter

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