Service Excellence

A Listmania! list by Here&There (East, Earth)
 
Four Seasons: The Story of a Business Philosophy
1.  Four Seasons: The Story of a Business Philosophy by Isadore Sharp
$22.46   Used & New from: $1.20
4.6 out of 5 stars  See all reviews (47 customer reviews)

The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
2.  The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization by Robert Spector
Used & New from: $0.01
4.4 out of 5 stars  See all reviews (10 customer reviews)

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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
3.  The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph A. Michelli
$16.29   Used & New from: $2.49
4.3 out of 5 stars  See all reviews (60 customer reviews)

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
4.  Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization by Micah Solomon
$13.95   Used & New from: $1.47
4.7 out of 5 stars  See all reviews (74 customer reviews) | 18 customer discussions

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
5.  The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists by Shep Hyken
$17.86   Used & New from: $0.01
4.5 out of 5 stars  See all reviews (17 customer reviews)

The Spirit to Serve: Marriott's Way
6.  The Spirit to Serve: Marriott's Way by J. Willard Marriott
Used & New from: $15.77
4.8 out of 5 stars  See all reviews (12 customer reviews)

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