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The Service Level Agreement SLA Guide - SLA Book, Templates for Service Level Management and Service Level Agreement Forms Fast and Easy Way to Write Your SLA

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The Service Level Agreement SLA Guide - SLA Book, Templates for Service Level Management and Service Level Agreement Forms Fast and Easy Way to Write Your SLA [Paperback]

Gerard Blokdijk (Author), Ivanka Menken (Contributor)

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Book Description

Publication Date: September 18, 2008 | ISBN-10: 192152362X | ISBN-13: 978-1921523625

A professional technical roadmap to IT Service Level Management & Agreements, Service Design & Continual Service Improvement with design, role & responsibility, KPI, communication plan & SLA template resources for organizational implementation.

#outer_postBodyPS { display: none; } #psGradient { display: none; } #psPlaceHolder { display: none; } #psExpand { display: none; } A professional technical roadmap to IT Service Level Management & Agreements, Service Design & Continual Service Improvement with design, role & responsibility, KPI, communication plan & SLA template resources for organizational implementation.

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Product Details

Paperback: 204 pages
Publisher: Emereo Publishing (September 18, 2008)
Language: English
ISBN-10: 192152362X
ISBN-13: 978-1921523625
Product Dimensions: 9.5 x 7.4 x 0.9 inches
Shipping Weight: 14.9 ounces
Amazon Best Sellers Rank: #2,073,180 in Books (See Top 100 in Books)

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