Addresses the top 100 consultancy & education forum questions, with tips & success factors on success with & in ITIL® Framework Service Level Agreements (SLAs) for IT Service Management roles & environments.
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7 of 7 people found the following review helpful:
1.0 out of 5 stars
Read reviews of other books by auther before buying,
By Jim Boren "Jim" (SF Bay Area, CA United States) - See all my reviews
This review is from: Service Level Agreement 100 Success Secrets: SLA, Service Level Agreements, Service Level Management and Much More (Paperback)
Please read reviews of other books by this author before buying. I don't want you to waste your money. If it's like eithor of the other two books I purchased, you are wasting your money.
1.0 out of 5 stars
Same concepts over and over,
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This review is from: Service Level Agreement 100 Success Secrets: SLA, Service Level Agreements, Service Level Management and Much More (Paperback)
This book does a good job in explaining the basics of SLA concepts.
It does however, repeat the same information, in different chapters over and over again. Robert Maloney
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