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0 of 1 people found the following review helpful:
5.0 out of 5 stars
Excelente libro en español sobre ITIL Foundations,
By GEEB (Venezuela) - See all my reviews
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This review is from: IT Service Management: An Introduction: Based on ITIL (Spanish version) (Spanish Edition) (Paperback)
Este libro es excelente como material de formación que permite presentar y obtener la certificación como ITSM Foundations.
Cubre de forma detallada cada uno de los procesos ITIL a nivel de sus objetivos, alcances, actividades, roles, etc. así como la relación con el resto de dichos procesos. |
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IT Service Management: An Introduction: Based on ITIL (Spanish version) (Spanish Edition) by Jan Van Bon (Paperback - September 15, 2007)
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