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Service Management: Operations, Strategy, Information Technology with Student CD Hardcover – January 27, 2005

ISBN-13: 978-0073122588 ISBN-10: 0073122580 Edition: 5th

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Hardcover, January 27, 2005
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Product Details

  • Hardcover
  • Publisher: McGraw-Hill/Irwin; 5 edition (January 27, 2005)
  • Language: English
  • ISBN-10: 0073122580
  • ISBN-13: 978-0073122588
  • Product Dimensions: 8.4 x 1.3 x 10.3 inches
  • Shipping Weight: 3 pounds
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Best Sellers Rank: #1,240,915 in Books (See Top 100 in Books)

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By Serena on January 9, 2010
Verified Purchase
Used for an online class. It was an okay text book, but it served its purpose.
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By D.R.C. on February 5, 2015
Verified Purchase
Too heavy.
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