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3.0 out of 5 stars
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This review is from: Service Management: Operations, Strategy, Information Technology with Student CD (Hardcover)
Used for an online class. It was an okay text book, but it served its purpose.
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Service Management: Operations, Strategy, Information Technology with Student CD by James A Fitzsimmons (Hardcover - January 27, 2005)
Used & New from: $1.99
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