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5.0 out of 5 stars
The London Underground of IT Service Management,
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This review is from: Service Management Process Maps (It Management Topics) (Paperback)
Looking rather like a treasure map that will lead you to some long buried treasure; this is one book I would have liked to have got hold of a lot earlier.
The text presents a model of interprocess relationships based around Demings Plan-Do-Check-Act. The book covers both Service Support and Service Delivery processes. It is a fact that the material is based on ITIL v2; however, don't let that put you off. Use the models as a basis for developing process flow diagrams for any IT Service Management discipline. The processes are nicely color coded and each chapter is structured in a consistent manner, which makes the reading and subsequent understanding a breeze. Add it to your professional library and then be clever enough to use it ! |
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Service Management Process Maps (It Management Topics) by Nancy Hinich (Paperback - June 30, 2007)
Used & New from: $2.98
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