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Service Management for Dummies

4.4 out of 5 stars 5 customer reviews

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Product Details

  • Unknown Binding
  • Language: English
  • ISBN-10: 0470529083
  • ISBN-13: 978-0470529089
  • Average Customer Review: 4.4 out of 5 stars  See all reviews (5 customer reviews)

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Customer Reviews

Top Customer Reviews

Format: Paperback
I have read this book and I also promoting it through my website itsiders.com (although I do not get paid for it) - I think the concept of Service Management is clear, mainly on the basics which are the foundation for any IT Service Management Professional. People who are starting in the area now I would say is a good book to read. It gives a clear view on the concepts, very practical and common-sense approach to issues like escalation, improvement, financial and best standards on IT market. I recommend. Thanks. itSiders.com
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Format: Paperback Verified Purchase
Very impressed with this practial approach. Am seeing movement from ITIL IT focus only to many other areas such as shared services. Very useful and an easy read.
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Format: Kindle Edition Verified Purchase
Excellent book with a basic set of information.
This book contains all what you need know about ITSM for start your studying.
Ideal for beginners.
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Format: Paperback
A simple and clear understanding of the "service" principle, in its whole concept, business AND technology.

Great for IT experts who want to have the complete picture of SAAS and for business planners, considering the new approach
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Format: Paperback Verified Purchase
Book was as expected. Covered the basic topics. I did like the tips that were included as with all the "dummies" books.
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