Customer Reviews

ITIL V3 Service Offerings and Agreements (SOA) Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate SOA Capability Complete Certification Kit - Second Edition

5 star:		(1)
4 star:		(3)
3 star:		(0)
2 star:		(0)
1 star:		(1)

 

 

I found that this book is of very little value, and you should not spend your hard earned money on it.

Do your research, review the other books by this author and the publishing company. You will be able to see that nearly all of the books are useless. All of the real reviews say the same thing; these books are put together in a hurry, overpriced, and of little value.

Not a bad book, however I crave for it to be available in a format that is easy to read on my kindle - the PDF version is hard to read that way.
Found quite a few typos which distracted me somewhat.

ITIL is a tough course to stay focussed on in any way, and reading the 400 page ITIL intermediate books is pretty much not an option.

This books goes some distance towards filtering the OGC babble from the useful content, but I would recommend using other sources as well - though many do seem to be close to identical to this book.

I'm more of a top-down learner though, and this book tends to be leaning towards the detail mixed with the summaries - making it hard for me to learn. For others though this could be a perfect match.

I recently bought this course kit as part of a pathway offering to reach ITIL EXPERT. I found this guide extremly helpful, since the exam actually takes content out of two ITIL core publications, Service Strategy and Service Design. Thus, before I started reading this guide i really did not know where to start. This book then helped me to focus on what is exam relevant and aided significantly in my studies

This was my first course on the Intermediate capabilities track. The course material is well written with good online presentations. I got a pass first time, by the skin of my teeth, but that's down to me not this course. All aspects of the syllabus were covered in the appropriate detail for the exam. I do recommend taking the exam-prep option. The exam format is quite different to foundation and does require more prep than you get in this course. Not content prep, but familiarity with the type of question used in Intermediate tests.

I did use some other study material. Most was unnecessary and redundant as this course book covered the same stuff to the same depth. But I do recommend that anyone taking this course also get their hands on the core ITIL books of Service Strategy and Service Design (at the very least)

This was my last intermediate study on the capability modules of ITIL v3. I have thus far enjoyed all the service I got with "the art of service" and have passed all my exams first time as well (see my other reviews). The same thing applied with this book and e-course ---i.e "Great understanding, pass first time"

The book is precise and to the point. The exercise that come along with the e-learning course really help your understanding.

I highly recommend studying with the ARTOFSERVICE anytime, they reaaly provide great service.

Thanks to all.