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The Service Productivity and Quality Challenge (International Studies in the Service Economy) [Hardcover]

P.T. Harker (Editor)

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Book Description

Publication Date: May 31, 1995 | ISBN-10: 0792334477 | ISBN-13: 978-0792334477 | Edition: 1

The recent global recession has revealed the vital importance of service-sector productivity in all developed economies. The challenge for scholars and professionals in productivity management (economics and management science) in the coming decade is clearly to improve the productivity of the services sector. Section I addresses the economy-wide problems of measuring service productivity and its impact on economic performance. The growing volume and recognition of trade and international competition in services is the subject of Section II. The first two sections together outline the broad parameters facing the economy and individual managers as they struggle to improve service productivity in an increasingly competitive international market. The specific steps to be taken are addressed in Section III. Section IV presents an operations management perspective on the productivity problem. Section V presents the problems and opportunities that exist in productivity improvement in market services (i.e. those industries where some degree of competition and market pricing exists). Finally, non-market services, a vital part of all developed economies, are discussed in Section VI. The Service Productivity and Quality Challenge presents the state of the art thinking on the service productivity challenge from a variety of disciplines. Rather than a cursory view of each discipline's perspective, the papers go into detail on each subject or industry. Taken as a whole, they provide a panoramic view of the problem and its potential solutions.

#outer_postBodyPS { display: none; } #psGradient { display: none; } #psPlaceHolder { display: none; } #psExpand { display: none; } The recent global recession has revealed the vital importance of service-sector productivity in all developed economies. The challenge for scholars and professionals in productivity management (economics and management science) in the coming decade is clearly to improve the productivity of the services sector. Section I addresses the economy-wide problems of measuring service productivity and its impact on economic performance. The growing volume and recognition of trade and international competition in services is the subject of Section II. The first two sections together outline the broad parameters facing the economy and individual managers as they struggle to improve service productivity in an increasingly competitive international market. The specific steps to be taken are addressed in Section III. Section IV presents an operations management perspective on the productivity problem. Section V presents the problems and opportunities that exist in productivity improvement in market services (i.e. those industries where some degree of competition and market pricing exists). Finally, non-market services, a vital part of all developed economies, are discussed in Section VI. The Service Productivity and Quality Challenge presents the state of the art thinking on the service productivity challenge from a variety of disciplines. Rather than a cursory view of each discipline's perspective, the papers go into detail on each subject or industry. Taken as a whole, they provide a panoramic view of the problem and its potential solutions.

Product Details

Hardcover: 516 pages
Publisher: Springer; 1 edition (May 31, 1995)
Language: English
ISBN-10: 0792334477
ISBN-13: 978-0792334477
Product Dimensions: 9.2 x 6.1 x 1.1 inches
Shipping Weight: 2.2 pounds (View shipping rates and policies)
Amazon Best Sellers Rank: #5,908,752 in Books (See Top 100 in Books)

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Inside This Book (learn more)

First Sentence:
The popular press is awash these days over the recent world-wide recession and the impact of manufacturing on economic development. Read the first page

Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
country business presence, eleven service industries, postal value chain, local delivery network, separable services, credit union performance, drayage operation, breakeven distance, offshore back offices, sectoral variances, booking limits, claims handling process, service productivity, improving claims, aggregate employment growth, asset size class, service aftermarket, individual credit unions, financial intermediation sector, funds shocks, sectoring scheme, offshore offices, trailer movements, intermodal service, nonconforming measures

Key Phrases - Capitalized Phrases (CAPs): (learn more)
United States, New York, Kluwer Academic Publishers, Supreme Court, Global Outsourcing of Information Processing, Analyzing Quality, Bureau of Labor Statistics, Services Stabilizing, Improving Claims Operations, American Economic Review, Regional Liberalization of Trade, United Nations, Operations Research, The Office Farther Back, World Bank, University of Pennsylvania, Working Paper, Journal of International Business Studies, University of Chicago Press, Free Press, Vanden Eeckaut, Cambridge University Press, The Economist, Western Europe, America's Schools

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Books on Related Topics | Concordance | Text Stats

Citations (learn more)

This book cites 100 books:

Competition and Innovation in Postal Services (Topics in Regulatory Economics and Policy) by Michael A. Crew on page 490, page 491, and page 492
The American Business Cycle: Continuity and Change (National Bureau of Economic Research Conference Report) by Robert J. Gordon on page 111, and page 112
Operations Management: A Systems Approach Through Text and Cases by Charles John Constable on page 309, and Back Matter
The Protestant Work Ethic: The Psychology of Work Related Beliefs and Behaviours by Adrian Furnham on page 216, and page 223
Foreign Direct Investment (Spanish Edition) by International Finance Corporation on page 139, and page 163

See all 100 books this book cites

11 books cite this book:

Practice of Quality Management by Phillip J. Lederer on page 192
Accounting Services, the Islamic Middle East, and the Global Economy by David L. McKee in Back Matter
Strategic Sourcing of Information Systems: Perspectives and Practices by Leslie P. Willcocks on page 303
New Rules for a New Economy: Employment and Opportunity in Postindustrial America (Twentieth Century Fund Book) by Stephen A. Herzenberg in Back Matter
Human Resource Management in Service Work by Marek Korczynski in Back Matter

See all 11 books citing this book

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An Illustrated Guide to Intermodal Transport by Land in the United States by Malcolm J. Newbourne

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