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This reference is a bit dated but the case studies given herein are valuable examples of how customer service can boost an organization's market position. Read morePublished 7 hours ago by Steve Condrey
This is a excellent book for these in the service industr. Most read for new managers of any industry.Published 8 months ago by LaRhonda J. Williams
This is a very complete book about this model, I think that it provides valuable information and examples about the subjetc.Published 15 months ago by Ramiro
This is a good book for business purposes. It was bought for work and everyone who read it really enjoyed it.Published 19 months ago by rai9813
The Kindle edition of this book is crippled as the key charts and graphics, including the complex graphic supporting the Service Profit Chain, are essentially unreadable on either... Read morePublished on December 14, 2012 by Amazon Customer