Key Skills ILX have designed an A3 double sided process model, giving a graphical overview of all major Service Support and Service Delivery Processes. This is an excellent tool to use as part of your preperation for your ITIL examinations.
Book Description
Product Details
Would you like to update product info or give feedback on images?
|
Customer Reviews
|
Share your thoughts with other customers:
|
||||||||||||||||||||||
|
Most Helpful Customer Reviews
3 of 3 people found the following review helpful:
3.0 out of 5 stars
Double sided and Sticky,
By Craig "hole_west_of_town" (Rensselaer, NY United States) - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: ITIL Service Support and Service Delivery Process Model (Wall Chart)
Amazon puts a difficult to remove sticker on the poster for tracking purposes. It takes a while to come off, because you have to work gently to not damage the poster surface. Also this is a 2 sided poster so to see the whole thing you need to get 2 of them. It does present good informationand is useful in understanding the model. It does contain ads for the ILX group.
3 of 3 people found the following review helpful:
4.0 out of 5 stars
Helpful,
By
This review is from: ITIL Service Support and Service Delivery Process Model (Wall Chart)
The diagram showing consise information about the 10 itil processes is very helpful. The other part is the relationship between document/products and who is accountable for it. It is basically showing all ITIL products/documents and who is accountable, responsible or being informed for it.
However I found the poster very small compared to others like this (example PRINCE2), and the fact that is two sided make it completely impossible to frame it, unless you decide to "loose" the other side of the poster. There are also some minor confusing terms, like "request for work" between Incident and Problem Management. I don't remember such term as part of the standard ITIL terminology. Overall is an excellen help for understanding basic and consise information about ITIL
3 of 3 people found the following review helpful:
5.0 out of 5 stars
ITIL,
This review is from: ITIL Service Support and Service Delivery Process Model (Wall Chart)
This Model ensured that I implemented and clearly conveyed the importance ITIL. I would recommend it to any IT professional who is interested in understanding ITIL and the cross-functional relationship to each process.
Share your thoughts with other customers: Create your own review
|
|
What Other Items Do Customers Buy After Viewing This Item?
Tags Customers Associate with This Product(What's this?)Click on a tag to find related items, discussions, and people.
|
Sell a Digital Version of This Book in the Kindle Store
If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store.
Learn more
Listmania!
So You'd Like to...
|
|
