Customer Reviews

Service That Sells! the Art of Profitable Hospitality - 1995 publication.

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Probably the best book ever written as far as running a restaurant goes. Very easy to read and fun.Worth its weight in gold, this is what companies pay consultants thousands of dollars for. Even after reading it several times, i still pick it up just to remind myself how simple it all is.

This book gives many examples how to train your servers to increase your profits by being sales people instead of order takes. The steps Jim Sullivan gives can be applied not only to the Food Service industry but to many other sales and service industries.

The best buy I have done since long time.. a hands on tool for hospitality and restaurant professionals.. Packed of tips, hints and the Truth.. I have started using some examples while still reading this book. I think a must for every manager and boss in this industry.. I learned a lot and opened my eyes again, remembered things forgotten and implemented tricks from the book.. this book is every cent worth spent.. And fun reading too.

This book it is exactly what it says it is. Easy tips that can help you to run your restaurant and improve the service you offer to your customers. It is more for the owner or the manager but it can be usefull to everybody who is working there even the barmen. I recomend it because of the easy language it uses and because it offers practical solutions to everyday problems.

I found the copy I read kicking around the auto dealership while I was waiting for an oil change. It looked much more interesting than the old copies of Sports Illustrated, Newsweek and Jehovah's Witnesses pamphlets that were sitting around the room. I started reading it and got about thirty pages in before my oil change was done. I was having so much fun that I decided to borrow it.

Years ago I used to wait tables for a living and I can attest that the sales and management techniques in the book work. Now I'm in a different industry but the book has plenty to say about business in general. It has tips on sales, tips on cost cutting, how to manage employees and keep them motivated. It has good practical advice for all the necessary skills you would need to run a business.

I might reluctantly take this book back to the dealership next time I get an oil change but I'm glad it was there, it was well worth my time to read.

I have been using this book in every business I have run for the last 20 years and it has no equal. I used to keep a box of them in my office and I would hand one to every first time customer service person that came into my business. It is easy to read and simple to understand. The lessons in the book have real world relevance to employees of any age, and the skills that are taught are easily put into immediate use. Service in this country is a declining art and this book helps entry level people begin the journey to reverse that trend. Look for the workbook and video tools as well.

I love this book. Easy to read. Informative. A little funny. Every server and manager can benefit from reading. I reread all the time.

This is by far the best book out there on service, buy it you wont be disappointed!

I bought this book for my management teams and went through it chapter by chapter every week and created action plans for implementation. It is an easy read and gets everyone on the same page very quickly. Strongly recommended for casual dining environments.

This is a must have for any manager or owner who wants to drive sells in there restaurant. you need this book if you care about what you do for a living.