Customer Reviews

Service Transition Book (Itil)

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Having met and seen Ivor and Shirley discussing the subject of this Service Transition publication it is easy to see why the text is comprehensive and cohesive.

Like all the ITIL v3 books, Transition fits logically into the Lifecycle.

Service Transition begins with a generic discussion on service management and a defintion of just what is a service. This follows the patterns established in all the other service lifecycle texts.

There is a short section that looks at the principles of Service Transition (but at only three pages, it is not detailed).

The Service Transition processes (Transition planning & support, change management, service asset & configuration management, release &deployment, service validation & testing, evaluation, knowledge management) are covered in over 100 pages of this book in a similar style to the other texts.

The Serivce Transition processes will be of high interest to those that are involved with managing change, as that is at the heart of this text.

The book rounds out with a section on functional organization relating to service transition, then technology considerations (3 pages only), followed by relatively small sections on implementation and challenges/risks.

A lot of work has gone in developing ITIL v3 's Life cycle management - and it shows. This title is one of 5 in the core set and the one that covers approaches that have been lacking in strength in the core ITIL v2 sets.