Serviceorientiertes IT-Management: ITIL-Best-Practices und -Fallstudien (Business Engineering) (German Edition) [Hardcover]

R�diger Zarnekow (Author), Axel Hochstein (Author), Walter Brenner (Author)

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Book Description

Publication Date: July 22, 2005 | Series: Business Engineering

Unternehmen konzentrieren sich wieder verstärkt auf die Kosteneffektivität ihrer IT-Abteilungen. Nicht mehr die Technologie, sondern Kosten und Kundenzufriedenheit stehen im Vordergrund. Die Transformation von einer technologieorientierten IT-Abteilung zu einem kundenorientierten IT-Dienstleister mit einer effizienten Gestaltung der internen IT-Managementprozesse kann nur durch ein service-orientiertes IT-Management gewährleistet werden. Diesem Thema nähert sich das Buch von zwei Seiten: Neben einer strukturierten Beschreibung von Best Practices – basierend auf der IT Infrastructure Library (ITIL) – werden Erfahrungen aus der Praxis zum Thema service-orientiertes IT-Management in Form von Fallstudien bereitgestellt.

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Product Details

Hardcover: 391 pages
Publisher: Springer; 1 edition (July 22, 2005)
Language: German
ISBN-10: 3540205322
ISBN-13: 978-3540205326
Product Dimensions: 9.4 x 6.3 x 1.1 inches
Shipping Weight: 1.6 pounds (View shipping rates and policies)
Amazon Best Sellers Rank: #11,105,584 in Books (See Top 100 in Books)

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