Top positive review
114 people found this helpful
Great product and customer service
on June 2, 2006
I must disagree with the review that state that the website provides no route to a refund. Though the website states that it is being revised, there is a toll free number listed. I called to inquire about a refund because initially the product wasn't working for me. Though the agent was more than accomodating about providing a refund, she also took the time to ask me how I'd been using the product. As it turns out, I was applying it all wrong. She talked me through how I should use it, and it's been working like a charm ever since. It takes a little bit of time to begin to work, but it was worth the wait. ****
I've had a couple of requests to clarify what the correct way of applying the product is, and my apologies for not including that in my original review. I had applied a heavy dose of the Shake-Away on my garden,and was downright furious the following day when I saw rabbits eating away! That was why I had called. The girl instructed me to apply it lightly 2 times a week for 2 weeks, and said that it may take up to 2 weeks for it to start working. She said that once it started working, to apply it once a month to keep the bunnies away. So that's the trick, light but consistent applications.