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Kiss, Bow, or Shake Hands (The Bestselling Guide to Doing Business in More than 60 Countries) Paperback – July 24, 2006

ISBN-13: 978-1593373689 ISBN-10: 1593373686 Edition: Second Edition

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Kiss, Bow, or Shake Hands (The Bestselling Guide to Doing Business in More than 60 Countries) + Kiss, Bow, or Shake Hands: Asia - How to Do Business in 12 Asian Countries + Kiss, Bow, or Shake Hands, Sales and Marketing: The Essential Cultural Guide—From Presentations and Promotions to Communicating and Closing
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Product Details

  • Paperback: 592 pages
  • Publisher: Adams Media; Second Edition edition (July 24, 2006)
  • Language: English
  • ISBN-10: 1593373686
  • ISBN-13: 978-1593373689
  • Product Dimensions: 9 x 7 x 1.6 inches
  • Shipping Weight: 2.2 pounds (View shipping rates and policies)
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (65 customer reviews)
  • Amazon Best Sellers Rank: #10,946 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

Terri Morrison is president of Getting Through Customs, Inc., the most recognized Internet product and training firm for global business travelers. Her clients include multinationals such as AT&T, IBM, and DuPont, and universities such as Cornell, Harvard, and Oxford. She conducts seminars in intercultural communications and has written for many publications, including American Airlines' magazine American Way, Swissair's Gazette, and Industry Week online. She has appeared on CNN, CNBC, Charlie Rose, Bloomberg, and repeatedly on NPR. She has been profiled and quoted in the Wall Street Journal, Asia Times, ComputerWorld, Investor's Weekly, Fast Company, USA Today, and Fortune magazine. She lives in Newtown Square, PA.


More About the Author

Thank you for considering purchasing one of our books on Amazon.com. They include "Kiss, Bow or Shake Hands: The Bestselling Guide to Doing Business in More Than Sixty Countries" (A Library Journal Best Business Books Winner, with over 275,000 copies sold), "D & B's Guide to Doing Business Around the World," and our newest, "Kiss, Bow or Shake Hands: Sales & Marketing!"

There is also a Digital Kiss Bow or Shake Hands version for corporations, higher educational institutions, and governments.

I welcome your feedback on our books, articles, and all our materials - whether it supports or diverges from our data. Please email me at TerriMorrison@kissboworshakehands.com, call (610) 725-1040, follow me on Twitter @KissBowAuthor, and join the new Linked In "Kiss, Bow or Shake Hands" group. The "Intercultural Jokes and Humor" and "Bad Brands & Translation Blunders" threads could use your input! You are also invited to visit www.TerriMorrison.com for further information.

Customer Reviews

The book is very informative and actually enjoyable to read.
Hard2Please
I use this book primarily before traveling for business to Hispanic countries, and it has been a great resource.
Ben Coffman
In this day of digital, it still is the one essential book to have on your desk!
Christopher F. Lynch

Most Helpful Customer Reviews

5 of 5 people found the following review helpful By John W. Pearson VINE VOICE on August 12, 2010
Format: Paperback
Oops. A few years ago, I offended a colleague from another country. Before I visited that country--or hosted a guest from that country in my home--I had meant to learn more about his culture, his behavior styles, his business practices, even his negotiating techniques. But I didn't.

If you travel outside of your country, work in a multi-cultural office, worship with people from other cultures, email colleagues in other countries, or participate (or even lead) church short-term mission trips, I have a book for you.

Kiss, Bow, or Shake Hands: The Bestselling Guide to Doing Business in More than 60 Countries provides a snapshot look at nations where you may be traveling. Example: I visited Turkey this year. If you relied on the prevalent loud speaker calls to prayer, you would think that Turkey is a Muslim country. But this helpful book pointed out that Turkey has no official religion, even though 90 percent of the Turkish population is Sunni Muslim.

Did you know it's best to keep both feet flat on the floor in Turkey? "Displaying the soles of your shoes (or feet) to someone is rude." And, "it is rude to cross your arms while facing someone." Americans and Turks indicate "yes" by nodding their heads up and down, but Turks say no with their eyebrows. (You'll need to study that section before your next trip.)

What's the point? Cross-cultural travel is ripe with opportunities to embarrass yourself and demean others. Advance preparation will help. In Australia, for example, men "should not be too demonstrative with other men." Contrast that with the 2005 photo of U.S. President George W. Bush and Saudi Crown Prince Abdullah--and their hand-holding stroll at Bush's ranch in Crawford, Texas!
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22 of 29 people found the following review helpful By Jeff on April 24, 2007
Format: Paperback
I lived in South East Asia for nearly 12 years including over 8 of them in Indonesia. From tiny villages in Java with just under 30 families to the skyscrapers of Jakarta, running industrial projects and developing business. I even gained a native level fluency of the language.

At no time during that entire period did I EVER find an Indonesian who would hesitate to tell me "no". They can say it, do say, and even have a few different words for it. The only time I've ever seen someone suck air between their teeth is when they've eaten something really hot.

It's naive to think a single book or individual can cover the customs of 60 countries. Having spent considerable time in one geographic region with my feet on the ground for years in nearly a dozen countries, I couldn't even begin to start to explain the cultural traits and habits of maybe four or five of those countries.

Find yourself a real cultural etiquette book that focuses on the specific country you want to visit, and forget this superficial treatment that looks like a rehash of every other general cultural etiquette book I've ever read.
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2 of 2 people found the following review helpful By Stuart Agler on June 1, 2013
Format: Paperback Verified Purchase
A very good reference book for the frequent or infrequent international traveler. Sound tips on how business is done, and insights on local culture you should be aware of. Definitely worth purchasing.
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2 of 2 people found the following review helpful By Lawrence Plummer on May 22, 2013
Format: Paperback Verified Purchase
I have used this many times and find it very valuable for anyone traveling for business or pleasure . I just gave the book to a young student who is heading to Argentina this summer.
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4 of 5 people found the following review helpful By Thomas Duff HALL OF FAMETOP 1000 REVIEWERVINE VOICE on October 14, 2006
Format: Paperback
Today's business world is such that you are very likely to have working relationships with global business partners. And you *should* know that "when in Rome, do as the Romans do". But what exactly is that? Terry Morrison and Wayne A Conaway bridge some of that information gap with the book Kiss, Bow, or Shake Hands. This is one of those books that could help you close a big deal (or avoid killing one).

The book covers a large number of countries, one chapter per, and gives you the basics of culture, history, language, and what-not. The chapter starts with a quick culture note (some small and interesting fact) followed by a Cultural IQ test (a few quick questions to see how much you know about the country). There are then tips on doing business there, a very brief historical background, the type of government that is practiced, and what languages are common. The Cultural Orientation section attempts to delve a bit into the general mindset of how they think, make decisions, and regard each other in terms of equality. Probably the most practical sections are the Business Practices and Protocol areas, where you learn what is expected when doing business over there. For instance, there are different speeds in which negotiations occur. Some countries get right to the point, while others will engage in social talk for an extended time before starting business. In some places, being on time is critically important, whereas in other countries, the other party may be an hour late with no explanation. There is also extensive coverage on what to wear and what is expected socially once you're outside of the normal workday.

Overall, I found the book pretty interesting. I read it from cover to cover, which isn't the best way to digest this book.
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