1 of 1 people found the following review helpful:
3.0 out of 5 stars
Great Introduction to Shared Service Center Projects, December 12, 2008
This review is from: Shared Services: Adding Value to the Business Units (Hardcover)
This is a great place to start if your are on the planning phases of a shared service centers. If you hire consultants for the intial phases your are probably going to get presentations from them that resemble the pages of this book. It is complete and detailed for this initial phases. But it lacks information regarding specifics around designing a SSC (specially on process splits between BU and SSCs.It also lacks information around KPI and how to manage a SSC.
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12 of 19 people found the following review helpful:
4.0 out of 5 stars
A useful book, May 19, 1999
By A Customer
This review is from: Shared Services: Adding Value to the Business Units (Hardcover)
There isn't much around on this subject and so it was good to find a book that was reasonably comprehensive. Apart from the advertising for a large CA firm and the message as to the necessity for consultants (shared services is after all a product and a money spinner for them)I thought it was useful.
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