17 of 19 people found the following review helpful:
5.0 out of 5 stars
Awesome!!!!!....but there is always a dark side!!!!!, June 21, 2003
This review is from: Shark EP710 Spectra Bagless HEPA Upright Vacuum (Kitchen)
I ordered this product from a mail order catalog when it was first released in May. I would have preferred to get it from Amazon since it is MY favorite online store but my old vacuum bit the dust and I couldn't wait any longer. When it finally arrived I was eager to try it out although I had just borrowed my neighbor's brand name vacuum the day before. Talk about impressive! There was still so much dirt left in my carpets. The dust cup looked like it was filled with sand...yes sand! We did my drapes, under the furniture cushions, the lamp shades, the mini blinds. I'm telling you this vacuum is awesome. My boys, ages 9 & 13, started ARGUING over who was going to have the chore of vacuuming the carpets for now on. Yeah, that REALLY impressed me! I read the manual thoroughly so that I would know how to change the filters, belt and headlight bulbs when needed. I was going to take care of this baby, so it could last forever, forever, forever.
Funny thing about forever, you never know when it is going to end and my forever with my brand new Shark Bagless Spectra Model EP710 ended three hours later the day it arrived in my life. My son was vacuuming his bedroom when he started screaming for me. When I reached him, the vacuum was blowing out smoke. I quickly turned it off and unplugged it. The whole place smelled like burning rubber the rest of the day. Later that day, I referred to the instructions again on how to open it up. I discovered that the belt had partially disintegrated. I decided to call Euro-Pro's customer service to get a new belt. I figured it would be less of a hassel to pack it back up to return it and cheaper since most companies don't pay for postage to return items.
Well there is yet another dark side...Where is the customer service??? I tried reaching Euro-Pro for TWO weeks...yes TWO weeks via phone and e-mail. The numbers provided were constantly busy during their business hours. I called all hours of the day and could NEVER get through. I was always greeted with an INSTANT busy signal. I left messages everyday for two weeks on the voicemail when I called before and after business hours. I sent e-mails everyday via their website. I even tried to get some local vacuum repair shops to fix it but they wouldn't even touch it because they said the motor was probably shot also.
I finally gave up and sent it back for a full refund. I was to afraid to get it exchanged and I'm very upset that until this day Euro-Pro never contacted me. I haven't purchased another vacuum yet. Even now I am still borrowing the neighbor's vacuum. I'm still mourning my Shark Bagless Spectra.
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9 of 9 people found the following review helpful:
1.0 out of 5 stars
Customer Service is horrible, November 25, 2003
This review is from: Shark EP710 Spectra Bagless HEPA Upright Vacuum (Kitchen)
Do not buy a Euro Pro product!!!! We bought ours a year ago and up until a week ago I was relatively happy with it. Then the belt broke on our suppossed "motorized spin brush". My husband took the belt to several stores looking for a replacement, but no one carries Euro-Pro replacements, you have to buy them online and this thing is the biggest belt you've ever seen and doesn't match other products. Good look finding the website though or a customer service number if you have misplaced your manual. I had to email the wonderful people at HSN and ask them if they had a number. They gave me the number and website. We picked our belt on the website and put in for overnight delivery. The package was 4 belts and 4 bulbs and they wanted to charge us $35.00 to ship it overnight in 4-6 weeks! 2 day shipping was an additional $20.00 for a $15 dollar, 2-3lb item! So we called. We got through easily enough but were then told that they would not lower shipping rates and wouldn't direct us to something comparable to our belt. Then my husband told the lady that this was rediculous and she hung up on him. If you can go 2 months without vaccuuming when this beast eventually breaks down and you have to order a spare part, this is the vaccuum for you. As for me, I have a 1 1/2 yr old and have to vaccuum every morning. I am going out to get a good old Hoover with replacement parts in most major stores!
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7 of 7 people found the following review helpful:
1.0 out of 5 stars
Horrible Vacuum!!!, April 26, 2004
By A Customer
This review is from: Shark EP710 Spectra Bagless HEPA Upright Vacuum (Kitchen)
This vacuum cleaner overheats and shuts down after 5 minutes of use. It takes me hours to complete vacuuming my apartment ( I can't even imagine having to vacuum a whole house with this useless contraption ). I dread having to use it and have to plan times when I can vacuum a few feet (or until it overheats) and then go back to it later. The belt just broke and now I'm having a hard time finding replacement belts to buy...they don't sell them on their website. I will NEVER buy a Shark product again. I'm surprised these people are still in business!!!
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