Customer Reviews

Sharp Actius PC-MM10 Laptop (1.0-GHz Transmeta Crusoe TM5800, 256 MB RAM, 15 GB Hard Drive)

5 star:		(2)
4 star:		(0)
3 star:		(2)
2 star:		(2)
1 star:		(4)

 

 

I had to send it back because the recovery process (on 2 CD's) did not work. The unit was unable to boot from the "free" CD/RW-DVD unit that comes with the laptop. Tech support was unable to get it to work either. Even though the "free" CD/RW-DVD seemed to work OK within Windows, when I first installed the unit through the USB port, I received a message that I was installing a high-speed device into a low speed port. The laptop is supposed to come with USB 2.0 ports, not 1.1.
I am waiting to receive another complete unit. Hopefully the problem was with the "free" CD/RW-DVD and not with the laptop itself. Also, mine had at least one bad pixel. We will see how the other one works. Stay tuned for any updates!

The laptop crashed. Thanks to the cradle that allows my another computer to read the hard disk through USB, I was able to recover all my data. BUT the recovery CDs did not work. The BIOS seems to ignore the existence of the external CDROM driver no matter how you set the BIOS parameters. It could either be a problem of the CDROM driver or a bug in the laptop's BIOS or bootup program.

I agree with the previous reviewers. This computer will not boot from an external CD, no matter what BIOS settings you choose. (I was using an external USB CD). I would have thought this is a fairly basic requirement and I'm convinced it's a BIOS bug. I havn't been able to find a patch.

Sharp, if you're reading this, it's a shame that such a nice product has been let down by a simple thing. I suggest you fix it quick, before you lose sales.

Like others, I purchased the MM10 as a tech toy. Little did I know what a hassle owning it would be. Didn't have it two weeks before the hard drive crashed and they sent me a new unit. This was handled very quickly and with great support. The second MM10 lasted a little over a month when it displayed "no operating system found". The third unit didn't last a month when the hard drive crashed. They are telling me I installed a "hard drvie password" through the BIOS and that I need a new hard drive and new software costing $440!!!! I never set any password and the support people are unwilling to even send the unit back without charging me $70. Still in the middle of trying to get my money back for this junk. Be warned!

The MM10 sure is sweet, but the support is as bad as I've seen. I'll never by a Sharp product after dealing with RUDE customer support and sales. After 3 conversations and all I spoke with were aloof and un-caring, the morale must be very low at this company.

I have a MM10. Technical support is the worst I have encountered for any product. The people are horribly rude. My Hard drive crashed and the CD's supplied by sharp do not work. I checked with a few experts in the field and was told their is no cooling mechanism for the hard drive and it will crash because it overheats. Unless SHARP changes its attitude and offers better and reliable customer service, buying their products is only unnecessary anguish

I had my pc mm10 for over a year and did not have an extended warranty. As if on que, the HD did not work anymore and had to send it back for repair. They quoted $120 labor and $386.50 for HD and the part was out of stock. With over $500 charge, you can buy another modest notebook. I asked them to give me an estimate for replacing HD before I sent it, but they insisted to send it first for inspection. Had I known it, I would not have sent it back. Now they are holding on to my notebook. Over 3 weeks since I told them to return my notebook without their "service," they did not send it back. I wonder if they wanted to sell my notebook to somebody else if I forgot about it? After talking over phone twice, I finally sent an e-mail as an evidence of my request to return it. You trust these people at your own risk! Somebody at the management of this organization seems to have a very distorted way of business.

I like the computer because I cant carry much wait due to a wrist nerve condition. The motherboard died and I simply can not find anywhere and I dont know who sell it. If I send it to SHARP i wont be able to afford it.

Any suggestions?

This one of the best geek toys out there! Wherever I go, people gawk at its size. Also great for those who want to travel lite.

In reply to "Be Careful!", I took a gander at the book supplied which tells how to change the BIOS settings. I too needed to boot from the CDROM.

If you are looking for an sleek and cool looking computer this is it. If you don't need a desktop replacement, but are instead looking for a lightweight and thin computer that will turn heads buy the Actius MM10.