This guide explains what people skills are and how they are crucial for business transactions - how we deal with other people affects how effective we are in performing our tasks at work. The book helps develop these skills and shows how to use them.
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When the pressure is on to deliver top-class results with ever-tightening resources, you need to invest in those people in your organization who are going to make it happen. This new series of books has been created in response to demand from managers for help in developing their team's professionalism in a whole range of key skills from project management to creativity and from selling to planning. If the funds and time for lengthy development courses are not available within your organization, these books offer you, simply and cost-effectively, the management tools to sharpen your team's skills and produce top-class, high-performance employees. Very few of us work entirely alone-and to achieve top performance it is vitally important that your team members are able to work effectively and efficiently with their colleagues and customers. Knowing where to start when developing the softer, less practical abilities of your team, such as their people skills, can be difficult. Sharpen Your Team's Skills In People Skills is designed to give you the material you need to run sessions with your team on this crucial topic. It gives practical, useful guidance in the development of the fundamentals of people skills and identifies where they play a particularly useful part in common work situations, whether it be self-management, recognizing and working with differences, handling conflict or dealing with difficult people. Sharpen Your Team's Skills In People Skills gives you: Numerous applications of people skills to common work situations; Exercises to help both you and your team, develop your people skills; Scenarios and examples to demonstrate how others have put the theory in practice.
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