Top positive review
140 people found this helpful
ShedPro stands by thier umbrella, ella, ella, eh, eh..
on December 21, 2010
I lose umbrellas. I leave them everywhere. I have left them in cabs, on trains, and on buses. I leave them at restaurants. Actually, any public place where the chance of recovering a lost item is slim - that's where I tend to leave my umbrellas. For this reason, I typically purchase cheap umbrellas. Disposable umbrellas. Ones that would inevitably end up in an umbrella graveyard: jammed into a garbage bin with other umbrellas suffering the same fate...torn material, broken ribs, rusted wires, worn-out handles. Those disposable umbrellas were ones that I wouldn't be upset to leave as a 'gift' to the next commuter occupying my seat on the train.
A couple years ago, I embraced a new approach. I bought an expensive umbrella. This ShedRain WindPro one, actually. It was a navy blue colour called Heather, but despite the feminine name - I still felt manly whilst using it to shield myself from the elements. I paid around $40, so I figured that losing this umbrella would be more difficult. I would pay attention to its whereabouts, because it was something of value to me. No longer disposable. It is a great umbrella. It's not huge, and is insufficient to fit two people underneath, but it fits nicely in a backpack, not taking up much space, so I can always have it with me. Together with this umbrella, we fought storm after storm. No gust of wind or spray of precipitation could defeat us... Sadly though, Heather met her demise. True to her strengths, she stayed open to the end...but that was her defeat. Her closing mechanism had malfunctioned, and she would not collapse. I was gutted.
I sent an e-mail to ShedRain to try my luck with the lifetime warranty. I had since moved from the US to Australia, so I prepared myself for the anticipated polite, but negative response to my query about a replacement. I expected that the warranty would be void overseas. To my surprise, after describing what had happened, ShedRain indicated that they would replace Heather at no cost - not even shipping to Australia. Phenomenal! They indicated that they understood international shipping was expensive, so I wouldn't need to send my broken Heather to Portland. They'd just send me a new one. ShedRain's warranty policy was excellent. Well today, I received the replacement and I can't wait for it to rain. Seriously Mother Nature, if you're reading this review...Bring it.