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Shopping: Why We Love It and How Retailers Can Create the Ultimate Customer Experience [Hardcover]

Pamela Danziger (Author)
4.0 out of 5 stars  See all reviews (4 customer reviews)


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Hardcover, October 3, 2006 --  

Book Description

October 3, 2006
The recent history of shopping has been defined by decade-long periods of dynamic change.  The ’80s were the decade of the mall, with the explosion of malls being built, resulting in shoppers flocking to these new centers of retail.  The ’90s were the decade of the discounters, as Wal-Mart rolled out their discount shopping experience from their base in the heartland to both coasts and many other discounters, Target and Kohl’s among them, following suit.  The first decade of the new millennium is the decade of luxury, with retailers offering an expanded range of traditional heritage brand luxury to the “classes,” and retailers serving the mass market offering up new, more affordable versions of luxury for the “masses.”  We are now into the second half of that decade and the logical question is “What’s next?”
 
Shopping will answer this question using the three tools that give marketers and retailers “future vision” – as discovered by Pam Danziger, president of marketing consulting and research firm Unity Marketing. 
 


Editorial Reviews

About the Author

Pamela N. Danziger is a nationally recognized expert in understanding the mind of the consumer.  She founded Unity Marketing in 1992 as a marketing consulting firm that specializes in consumer insights.  With a Master of Library Science degree from the University of Maryland and a Bachelor’s degree in English Literature from Pennsylvania State University, Pamela has devoted her professional career to collecting, organizing, and disseminating information to solve business problems.

Product Details

  • Hardcover: 320 pages
  • Publisher: Kaplan Publishing (October 3, 2006)
  • Language: English
  • ISBN-10: 1419536362
  • ISBN-13: 978-1419536366
  • Product Dimensions: 9.4 x 6.3 x 1.1 inches
  • Shipping Weight: 1.2 pounds
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Best Sellers Rank: #948,863 in Books (See Top 100 in Books)

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Customer Reviews

4 Reviews
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Average Customer Review
4.0 out of 5 stars (4 customer reviews)
 
 
 
 
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10 of 13 people found the following review helpful:
1.0 out of 5 stars Don't waste your time, July 24, 2007
By 
David Lifson (Seattle, WA USA) - See all my reviews
(REAL NAME)   
This review is from: Shopping: Why We Love It and How Retailers Can Create the Ultimate Customer Experience (Hardcover)
This book is terrible - based on a "formula" that is pure conjecture and intuitively incorrect: Your likelihood of buying something is equal to (Need + Feature set + Affordability) x Emotion^2.

To suggest that your propensity (to use her word) to buy something will always increase with each additional feature is obviously wrong. Too many features kills a product.

To suggest that your propensity is affected by the square of your emotional response (to the retail store you are in or something else) is completely without evidence. At best, the idea that emotion has more impact than the other terms is argueable. To couch that idea in a mathematical "formula" suggests the author is a charlatan.

Furthermore, the book interrupts the flow of text with magazine style "sound bites", which gives the impression the author either believes that a) the reader is skimming and needs to be prompted to stop and read this section, or b) the author is in such love with her prose it needs to be repeated a second time in larger font.

Don't waste your time (let alone your money) with this book.
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5 of 6 people found the following review helpful:
5.0 out of 5 stars Fabulous Business Retail Advise, January 9, 2007
By 
This review is from: Shopping: Why We Love It and How Retailers Can Create the Ultimate Customer Experience (Hardcover)
This book is a must read for any retailer or wholesaler needing to re-envent themselves regarding understanding how the consumer buys and what they must do to grab the consumers attention. It is not all about price. The shopping habits are changing and the retailer needs to understand that they must also change in order to survive todays business environment. Pam has really nailed this one from all angles and support comes from her complete research findings. Great Job and REMARKABLE INFORMATION.
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5.0 out of 5 stars Excellent Resource, July 31, 2011
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This review is from: Shopping: Why We Love It and How Retailers Can Create the Ultimate Customer Experience (Hardcover)
If you have a retail business or plan to establish one, this is an excellent resource to learn more about what customers want.
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Inside This Book (learn more)
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
absolute affordability, passionate shoppers, bling factor, shopping formula, small specialty retailers, recreational shoppers, shopper average, shoppers today, chocolate brands, discerning shopper, retailing success, regular shoppers, recreational shopping, branding concept, contagious quality, luxury consumers, shopping experience, shopping environment, few retailers, luxury shopping, customer involvement, velvet shoes
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Nell Hill, Tiger Lily, Mary Carol, Easton Town Center, Prairie Edge, New York, Unity Marketing, Colonial Williamsburg, Saks Fifth Avenue, Boxwoods Gardens, Native American, Dan Bellman, Best Buy, Manny Gonzales, Craft House, Kate Collier, People Principle, Ken Nisch, Magnolia Audio Video, Product Principle, Damsel Divas, Marla Malcolm Beck, Therapeutic Shopper, Neiman Marcus, Ralph Lauren
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