I just tossed an iPod Shuffle (2nd generation) in the trash, after less than a year of light use. Problem? It suddenly stopped working. Every time I connect it to everybody's favorite software - iTunes - I'm told that it is in "recovery mode." iTunes demands that I let it restore the unit. I do, and a few seconds later get the same message - over and over and over. A helpful blogger suggested that I change the drive letter assigned by Windows, which I did, to no effect. Another said to reformat the iPod as a drive. I tried that, and still nothing. Why did I resort to following advice from bloggers? Because the Apple website was no help whatsoever. I guess the 2nd generation Shuffle is just too old for Apple to bother to stand behind. Oh well. I just gave my daughter the Sandisk Sansa Clip. Almost as simple as the Shuffle, no proprietary software requirement or dock. And I was able to load almost 4gb of music in less than 15 minutes. Oh - it has a radio. You can store non-music files. Wow! My advice? Bail on Apple before Apple bails on you!