Six Sigma for IT Management [Paperback]

Sven Den Boer (Lead Author) (Author), Rajeev Andharia (Author), Melvin Harteveld (Author), Linh C Ho (Author), Patrick L Musto (Author), Silva Prickel (Author)

Book Description

ISBN-10: 9077212302 | ISBN-13: 978-9077212301 | Publication Date: June 23, 2006 | Edition: 1st

This is a unique publication, giving the application of the Six Sigma approach in combination with ITIL best practice. Six Sigma provides a quantitative methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. This book demonstrates how IT can be made to work as an enabler to better business processes.

Editorial Reviews

Review

"Six Sigma is built on principles and methods that have proven themselves over the twentieth century. It has incorporated the most effective approaches and integrated them into a full programme. It offers a management structure for organizing continuous improvement of routine tasks and a method for carrying out improvement projects effectively. This book describes the manner in which Six Sigma may be integrated with ITIL. The result is a very readable book with a lot of practical examples." Prof.dr. R.J.M.M. Does, Managing Director IBIS UvA BV, University of Amsterdam, The Netherlands "Quality management has played a major role in the success of many organizations across the world for decades. Today, increasing reliance on IT to run a business efficiently creates a need for IT to embrace new modern quality methods such as Six Sigma. Six Sigma is a powerful and flexible process improvement methodology that is very applicable to IT. It provides businesses with the tools to improve the capability of their IT processes." Dr. Jean Couillard, Ph.D., School of Management / Ecole de gestion, University of Ottawa, Canada "The documented connection of ITIL and Six Sigma - we waited for it very long and the result is worth reading for beginners as for advanced ITIL and Six Sigma practitioners." Dipl.-Kfm. Ulrich Erik Redmann, Vattenfall Europe Information Services GmbH, Germany "The practical and pragmatic approach that has been described in this publication will significantly contribute to the ease of use when simultaneously applying the concepts of both ITSM and Six Sigma." Mart Rovers, President InterProm USA Corporation, USA "I think this book is an ideal starting point for practitioners and those who want to become a practitioner. It is the best available collection and combination of IT Service Management and Six Sigma that exists today." Andreas Graf, Hewlett-Packard GmbH, Germany "...the multitude of case examples contribute to make it easier for the reader to understand the material." Steve Tremblay, B.Sc., PMP, President of Excelsa Technologies Consulting Inc., Ottawa, Canada

About the Author

Sven den Boer is a trained Six Sigma Black Belt, extensively trained in ITIL, and has broad experience in improving (IT) processes with the help of Six Sigma within Getronics, thus saving millions of dollars.

Product Details

• Paperback: 150 pages
• Publisher: Van Haren Publishing; 1st edition (June 23, 2006)
• Language: English
• ISBN-10: 9077212302
• ISBN-13: 978-9077212301
• Product Dimensions: 9.3 x 6.7 x 0.6 inches
• Shipping Weight: 1 pounds
• Amazon Best Sellers Rank: #1,653,191 in Books (See Top 100 in Books)