The latest release in the Best on Quality series offers a collection of articles and papers that offer knowledge of Six Sigma and it’s applications, along with related disciplines. The book provides information that is useful in a wide variety of enterprises and a global perspective with papers from Denmark, Australia, China, Sweden, Singapore, and the United States. Many chapters included in this volume will serve as useful instruction for a more complete knowledge of Six Sigma and its applications in addition to others that place emphasis on various aspects of quality improvement and management. The articles cover topics that include: reduction of variation and its relationship to Deming’s concept of profound knowledge, seven strategies that are common among companies implementing Six Sigma, Six Sigma’s applications in service industries, possible limitations of Six Sigma, contributions from standards to quality and safety of products and services, the Danish concept of Total Involvement in Quality, customer focus and competitiveness, and ethics and quality.
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Editorial Reviews
About the Author
Dr. Kenneth S. Stephens, PE has a Ph.D. and a MS degree in Applied and Mathematical Statistics from Rutgers University, and a BS in Industrial Science from LeTourneau Technical Institute. He has retired recently from Southern Polytechnic State University, Marietta GA, where he was a principal in their MSQA program, including internet study. He continues today as an adjunct professor at SPSU and at UCF, Orlando. He spent eighteen years with the United Nations Industrial Development Organization (UNIDO) on assignments in Austria, China, Pakistan, Ethiopia, Mauritius, Turkey, Nigeria, and Thailand. Stephens was a lecturer and research consultant at the Georgia Institute of Technology. He also served as Professor and Head of Mathematics at LeTourneau College. Stephens’ work experience includes a variety of prestigious titles, from Research Leader to Department Chief and engineer of systems engineering, quality control, and reliability engineering. Ken Stephens is a Certified Quality Engineer and ASQ fellow.
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