Customer Reviews

Silver Creek Model 2 Violin 4/4 Outfit

5 star:		(3)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(2)

 

 

I purchased one and was so impressed that I bought another. Now I take one camping or on vacation, just about everywhere. And I love the deep tones I get. In fact, after playing some fiddles that were selling for thousands--and deciding that this Silver Creek fiddle sounded as good--I'm putting off buying a "good" fiddle. Maybe as I get better (I've been at it for three years) I'll notice a big difference between this model and the German ones I was urged to buy, ones that cost thousands; however, now I see no reason to spend more.

I recently ordered this set up. All looked nice in the pictures, site really touted their customer service and satisfaction issues.

Prompt shipping, very excited to get it in my hands.

Once opened was a different story. When I took the violin out of the case, the back was covered in something waxy or gooey or I just don't know what the hell it was. The bow already had numerous broken hairs. The rosin was hard as a rock and broke off in tiny flakes and chips as soon as I touched it.

I contacted the merchant via email expressing my concerns on the handling of the merchandise prior to packing. There is nothing in the case that could have possibly leaked or gotten onto the violin therefore it was a matter of poor handling on their end. There is now reason for numerous bow hairs to already be broken when the bow was secure in the case except for, again, poor handling.

I waited nearly 5 days for someone from Musician's Friend to contact me but no one did. On the fifth day, I contacted them via telephone. I spoke with someone in the returns regarding the condition of the instrument. This person on the other end could care less what my concern was and only wanted to know if I wanted a return label shipped to me or emailed.

Folks, that sums up my first experience buying a violin as well as my first and last experience dealing with Musicians Friend. I will never know if this was a nice instrument or not as it was not in playable condition. It does not matter if it is a $795.00 instrument marked down to $299.00. It does not matter if it is a $299.00 instrument marked down to $2.99. The lack of customer service and the attitude I got from the merchant says it all...a big fat ZERO! To receive a supposed new instrument in this condition which was unplayable is inexcuseable and states volumes of the care this item and my purchase received from the moment it was ordered, packed, and shipped to the moment I called to request a return authorization.

I have learned my lesson. I will spend a few extra dollars buying a nice violin from a local merchant who will offer expert set-up and service as well as a quality instrument.

I know violins is not the only thing Musician's Friend sells. So good luck with your purchase.

I was a little hesitant to pull the trigger on this purchase, but I have to admit that #1 the fiddle arrived in excellent condition, and practically in tune. #2 the instrument is a real quality piece of work, it sounds great, and plays great. I would highly recommend this fiddle, especially for a beginner, you will not be disappointed! Musicians Friend and Amazon are great.

Surprised by the quality and tone of the violin. Lightweight and balanced for fancy violin bowing techniques. The hair is great quality as well. The case it came in was surprisingly professional looking along with the humidity meter.

Well, I'd love to review this product, but Musician's Friend has nailed me TWICE in 11 months on violins (shame on me). I bought this over THREE weeks ago, and all they did was open a ship order with UPS.

I've emailed them IMMEDIATELY upon placing my order, asking them to please cancel if they dont have it in stock, my son NEEDS it for a concert in two weeks, and I need to buy one locally. "ITS IN STOCK, SHIPPING TOMORROW" they said. UPS still does not have this item after 15 days from the billing date, and 25 days after I've ordered it! Customer service answers only once, then ignores me. They said it was SHIPPED on October 31st. As of November 10th, UPS still does not have it. I doubt UPS is lying to me. There would be a record of them picking it up. UPS picks up from Musician's Friend, so that means MF is lying to me.

Ive asked numerous times "If it was shipped, please tell me who packaged it, and who shipped it? You claim to be ISO-compliant, wheres the paperwork?" NO RESPONSE.

I'm never buying from them ever again. I've placed 5 orders from them for a total of three thousand dollars. They spend more money trying to get NEW customers rather than trying to keep the ones they already have.

This seems to be a spiced-up budget violin that nobody else on the internet sells (that I can find).