Simple Truths of Service: Inspired By Johnny the Bagger [Hardcover]

Ken Blanchard (Author), Barbara Glanz (Author)

Product Details

• Hardcover: 78 pages
• Publisher: Simple Truths (2005)
• Language: English
• ASIN: B000XTPOHW
• Product Dimensions: 6.6 x 6.5 x 0.3 inches
• Shipping Weight: 10.4 ounces
• Average Customer Review: 5.0 out of 5 stars  See all reviews (4 customer reviews)
• Amazon Best Sellers Rank: #135,854 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

5.0 out of 5 stars Simple Truths of Service: Inspired by Johnny the Bagger, January 29, 2011

By 

Ann Snelling - See all my reviews

Amazon Verified Purchase

This review is from: Simple Truths of Service: Inspired By Johnny the Bagger (Hardcover)

The story of Johnny the Bagger is a must-read! It has been months since I first read the book but regularly think about the principle of customer service conveyed by Johnny. The story clearly demonstrates that anyone, regardless of physical limitation, can do something memorable and creative to provide great customer service. What a fabulous example in this story.

5.0 out of 5 stars Inspired and Inspiring, December 27, 2010

By 

Edward J. Barton (Tukwila, WA) - See all my reviews
(VINE VOICE)    (REAL NAME)   

This review is from: Simple Truths of Service: Inspired By Johnny the Bagger (Hardcover)

This is an inspiring little book. The premise of giving great service includes the emotional component to lead with the heart - to personalize the service experience in such a way as to make it both extraordinary and impossible to duplicate. Out your personal signature on every job, make your customer remember you, and do it in such a way that it is truly from the heart. Inspired and inspiring!

5.0 out of 5 stars Book includes a DVD, September 10, 2009

By 

S. J Parker (Edmond, Ok) - See all my reviews
(REAL NAME)   

This review is from: Simple Truths of Service: Inspired By Johnny the Bagger (Hardcover)

Practical, common sense book on service in business. To bad so many of us don't have common sense, in business & focus only on the bottom line.

"These stories of extraordinary service provide a tool kit for success, no matter what one's position in life may be." Bob Danzig, former CEO, Hearst Newspapers

"This book offers practical, usable and critical advice for all organizations through real life stories about how tyhe power of service can impact customer loyalty." C. Manly Molpus, President and CEO, Grocery Manufacturers of America

Want a healthy bottom line? Give your customers great service. Want to know how? Read this book." Harvey Makay, Author of Swim with the Sharks without being eaten alive.