Customer Reviews

Simple Truths of Service: Inspired By Johnny the Bagger

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The story of Johnny the Bagger is a must-read! It has been months since I first read the book but regularly think about the principle of customer service conveyed by Johnny. The story clearly demonstrates that anyone, regardless of physical limitation, can do something memorable and creative to provide great customer service. What a fabulous example in this story.

This is an inspiring little book. The premise of giving great service includes the emotional component to lead with the heart - to personalize the service experience in such a way as to make it both extraordinary and impossible to duplicate. Out your personal signature on every job, make your customer remember you, and do it in such a way that it is truly from the heart. Inspired and inspiring!

Practical, common sense book on service in business. To bad so many of us don't have common sense, in business & focus only on the bottom line.

"These stories of extraordinary service provide a tool kit for success, no matter what one's position in life may be." Bob Danzig, former CEO, Hearst Newspapers

"This book offers practical, usable and critical advice for all organizations through real life stories about how tyhe power of service can impact customer loyalty." C. Manly Molpus, President and CEO, Grocery Manufacturers of America

Want a healthy bottom line? Give your customers great service. Want to know how? Read this book." Harvey Makay, Author of Swim with the Sharks without being eaten alive.

Received the book very promptly and, although used, it was in great condition. Thank you.