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2 Reviews
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Average Customer Review
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6 of 6 people found the following review helpful:
5.0 out of 5 stars
Great pans
I've used my Sitram cookware for more than a year with no problems, and customer service was great the one time I contacted them. Don't let one dissatisfied customer keep you from trying and buying this item.
Published on August 23, 2006 by ringo
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3 of 10 people found the following review helpful:
1.0 out of 5 stars
Inferior quality and lousy Sitram customer support
After 6 months of use, the handle holder on the lid came off due to fatigue at welding joints. Since the other pieces also uses spot welding at the handle, I'm fearful for my safety and contacted Sitram Customer Support. This is their response "While we have the ability to authorize replacement for the defective products that have handles coming off, we are...
Published on April 27, 2006 by mitxanh
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6 of 6 people found the following review helpful:
5.0 out of 5 stars
Great pans,
By
Amazon Verified Purchase(What's this?)
This review is from: Sitram Magnum Pro 5.4 Quart Stainless Brazier with Cover (Kitchen)
I've used my Sitram cookware for more than a year with no problems, and customer service was great the one time I contacted them. Don't let one dissatisfied customer keep you from trying and buying this item.
3 of 10 people found the following review helpful:
1.0 out of 5 stars
Inferior quality and lousy Sitram customer support,
Amazon Verified Purchase(What's this?)
This review is from: Sitram Magnum Pro 5.4 Quart Stainless Brazier with Cover (Kitchen)
After 6 months of use, the handle holder on the lid came off due to fatigue at welding joints. Since the other pieces also uses spot welding at the handle, I'm fearful for my safety and contacted Sitram Customer Support. This is their response
"While we have the ability to authorize replacement for the defective products that have handles coming off, we are unable to satisfy a request to credit other product that has not shown signs of being defective" In otherwords, they're not surprised the product is defective and I'm not the only one complaining. If I'm stupid enough to buy a whole set, then I'll have to return each item as it falls apart. Too bad if the defective will maim me in the process. Stay away from this defective and inferior product if you value your health and safety. BTW, I contacted Amazon Customer Service and they agreed to accept the return. Love Amazon. |
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Out of stock
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