Customer Reviews

Six Sigma Business Scorecard : Creating a Comprehensive Corporate Performance Measurement System

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I have read a few hundred "non-fictional" books over the years for my MBA, for quality, etc, but I have to tell you that this book about the use of balanced scorecards is the best business related book that I have ever read, and I feel that every CEO should completely absorb it to utilize its "pertinent" applications that are applicable to their business processes, thus institutionalizing the process metrics' continual improvement concepts of ISO/TS 16949:2002 and ISO 9001 in all types of firms, including those that are not automotive suppliers!- Bill Cooper, Global Quality Systems Senior Manager, Lear Corporation

This book connected the dots between my undergrad, mba, six sigma training and 25 years of business sense. Your first reaction might be; why haven't I been tracking and measuring the critical links to growth/profitability more closely? Once I started the book, I couldn't put it down; it was like therapy for the business mind. It breaks through all the mystery and jargon of TQM, ISO 9000 and six sigma, in simple business terms.

I am writing to congratulate you for your outstanding work on the book you have written about the Six Sigma Business Scorecard. I have spent the past week reading it, and I've realized what a fantastic tool it is.

I am a Six Sigma Intern, and I work at Recofarma, a Concentrate Plant of the Coca Cola Company, located in Manaus, Amazonas - Brazil. I was trying to create a Massive Communication Plan for Six Sigma within the company and one of my ideas was to create a Scorecard for Six Sigma, then I looked for related material at Amazon.com and your book appeared on the top of the list. It surely was a great investment.

Finally, a pragmatic approach to developing a Business Scorecard that captures the profitability proposition through periodic measurement of critical performance. The critical thinking used to construct and evaluate each element of the hierachical measurement structure provides a keen insight into the contribution value of each functional area of the business. The concise step-by-step approach in building the overal Business Performance Index provides the guidance necessary for immediate implementation by small or large enterprizes.

Good attempt at connecting in a practical way Six Sigma and the Balanced Scorecard approaches. The two management tools are connected by a common focus on metrics and management of process - and provide a logical operational and strategic framework for business. My one wish would be that the book include more practical examples of the implementation and measurements of the Business Scorecard and Indexing processes. The discussion is very good, and the concepts relatively straightforward - however a few practical examples or case studies would go a long way to improve understanding of the materials.

"Six Sigma Business Scorecard provides easy to implement corporate performance measurement guidelines. If you want to improve your company's profitability, learn all about it fast because the race is won by the one who improves first."

I really like reading the book, especially, Bob Galvin's interview about leadership.

A great book that is clear and to the point. Praveen Gupta's experience - from Motorola to today - shows here.

I purchased copies for all officers, managers and process owners. Additional copies are being provided to the library of all departments at each location. The study of Six Sigma Business Scorecard will allow all to clearly understand the methodology, the importance of its implementation, and the necessity of continuous performance improvement.

This book is fabulous. I highly recommend it for anyone interested in successfull implementation of Six Sigma.

Praveen Gupta uses his knowledge, understanding, and expertise of the six sigma methodology in Six Sigma Business Scorecard. It is a useful tool for all organizations. I had the privilege of attending a six sigma class taught by Praveen, and along with this book, our company is moving toward a six sigma level. I would recommend everyone in your organization read the Six Sigma Business Scorecard. It provides an overall view of six sigma for individuals not familiar with the topic, and then explains how it can be implemented. I highly recommend this book, and I am eager to see what Praveen comes out with next.

In the book Six Sigma Business Scorecard by Praveen Gupta is "The Balanced Scorecard" and "Six Sigma" philosophies blended together. These performance measurement systems will give any business a fighting chance in this economy. I will be using many of the ideas on my Action Research Project.
It was a great referance for my courses as I progressed through my Master's in Leadership Management.