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Six Sigma : SPC and TQM in Manufacturing and Services [Hardcover]

Geoff Tennant (Author)

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Book Description

ISBN-10: 0566083744 | ISBN-13: 978-0566083747 | Publication Date: January 2001

Comprehensively explores the underlying issues and elements which, together, constitute the quality and management programmes upon which companies including Motorola and GE base their success - Six Sigma. The author was directly involved in implementing Six Sigma for a division of GE Capital and draws on his own experience to develop a reasoned explanation of the benefits that Six Sigma offers to organizations and what can be expected from start to finish. He investigates the relationship between Six Sigma and quality, customer satisfaction, business processes and organizational structure, statistics and analysis, and process improvement methodologies.

#outer_postBodyPS { display: none; } #psGradient { display: none; } #psPlaceHolder { display: none; } #psExpand { display: none; } Comprehensively explores the underlying issues and elements which, together, constitute the quality and management programmes upon which companies including Motorola and GE base their success - Six Sigma. The author was directly involved in implementing Six Sigma for a division of GE Capital and draws on his own experience to develop a reasoned explanation of the benefits that Six Sigma offers to organizations and what can be expected from start to finish. He investigates the relationship between Six Sigma and quality, customer satisfaction, business processes and organizational structure, statistics and analysis, and process improvement methodologies.

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Product Details

Hardcover: 140 pages
Publisher: Gower Pub Co (January 2001)
Language: English
ISBN-10: 0566083744
ISBN-13: 978-0566083747
Product Dimensions: 9.6 x 6.8 x 0.8 inches
Shipping Weight: 1.1 pounds (View shipping rates and policies)
Amazon Best Sellers Rank: #3,219,581 in Books (See Top 100 in Books)

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Inside This Book (learn more)

First Sentence:
Quality is a concept that is very difficult to define. Read the first page

Key Phrases - Capitalized Phrases (CAPs): (learn more)
Statistical Process Control, Total Quality Management, Critical To Quality, General Electric, Business Quality Council, Six Signia

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Citations (learn more)

This book cites 3 books:

Gower Handbook of Quality Management by Dennis Lock in Back Matter
The Organizational Measurement Manual by David Wealleans in Back Matter
A Practical Guide to Business Process Re-Engineering by Mike Robson in Back Matter

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