Most helpful critical review
34 of 37 people found the following review helpful
Poor Craftsmanship, worse repair service.
on October 29, 2009
I purchased my Skagen Designs LTD. titanium, multifunction, analog, watch during our family vacation, July 30, 2009. One week after we returned from our vacation, August 8, 2009, the 4:00 indicator or marker fell off inside the watch. I called Skagen and they indicated that the watch would have to be shipped to their Reno, NV office at my expense. I shipped the watch back to them via FedEx on August 11, 2009. The watch was repaired and the packing slip/requested ship date was August 18, 2009.
I received the watch August 27, 2009. I wore it for one week when the 4:00 indicator fell off inside the watch, again, September 3. 2009. I called the Repair Supervisor in the Skagen repair department to discuss the issue. I asked that the watch be replaced and not repaired. They told me that replacement was not possible because the watch had been discontinued. The only option was to return the watch to Reno, NV for repair, again. I expressed that I did not have confidence in the Skagen repair department to adequately repair the watch. He assured me that when the watch arrived he would oversee the repair personally. It would be kept and observed after the repair to verify, then returned. I asked about shipping reimbursement and they indicated that Skagen could take care of that for me.
I wore the watch for a while because I had not yet had the opportunity to enjoy the memento of our special family vacation. I shipped the watch back, with shipping cost information for reimbursement, to their Reno, NV office via FedEx on October 9, 2009. The watch was shipped back and the packing slip/requested ship date was October 19, 2009. I received the watch October 28, 2009. When the package was opened I found the watch with the 4:00 indicator wedged tightly against the 2:00 indicator and not where it is supposed to be, similar to the way it was when I shipped it for repair. No shipping reimbursement.
I highly recommend not purchasing Skagen watch products.
Skagen finally replaced the watch in November 2009 after consulting with Disney representatives (I contacted Disney directly seeking resolution). No problems since.