Most helpful critical review
21 of 22 people found the following review helpful
Lovely to look at but flawed.....
on May 6, 2011
My husband was so happy to get this watch for his birthday 6 weeks ago. The rose gold plated bezel was the perfect complement to his artisan wedding band that has rose gold details. A lover of Skagen watches also because he hates big heavy metal watchbands that accompany most men's metal watches, he was delighted to add this, a 4th, Skagen watch to his collection. Having only worn it a few times this past 6 weeks since I gave it to him (and only for business or dinner events), he took it to Chicago for a conference. Sometime during that short stay the bezel (Skagen calls it the 'case') developed spots on it. I had read that some had experienced some chipping of the black off the band but Amazon's price and return policy was such that I decided to chance it. He was very disappointed and I was unsure what to do.
I first contacted Skagen. Got a nice return call from them & called them back promptly. After getting my $$ for a band replacement on another Skagen watch I questioned 'Louis V.' about this watch's problem and return. He got pretty belligerent with me when I asked him to reiterate what I needed to do on this nearly new watch. He wanted proof of purchase, me to ship it to them with $$ for return shipment back to me, after a close inspection of it they would determine if they would honor the warranty or if my husband was somehow to blame. I responded again that given how new the watch, how was it that I was still going to have to pay to all shipping costs and not know what the potential outcome might be?? He was extremely rude.
I then contacted Amazon and with a quick return call by a helpful customer service person, an instant email with a shipping label to return it to them and another email upon receipt by them and another when my refund was being processed ~ so simple...Thanks Amazon! I had bought this watch directly from Amazon, but they do not directly sell this same watch anymore....Lovely, but flawed ~ I would proceed with caution if you are considering this watch or any direct dealings with Skagen.