Sketching User Experiences: Getting the Design Right and the Right Design (Interactive Technologies) (Paperback)

~ Bill Buxton (Author)
Key Phrases: controlled convergence, bifocal display, design funnel, Design As Dreamcatcher, The Bifocal Display, Tech Box (more...)

Editorial Reviews

Review

Books that have proposed bringing design into HCI are aplenty, though books that propose bringing software in to Design less common. Nevertheless, Bill manages to skilfully steer a course between the excesses of the two approaches and offers something truly in-between. It could be a real boon to the innovation business by bringing the best of both worlds: design and HCI. --Richard Harper, Microsoft Research, Cambridge

Review

Bill Buxton and I share a common belief that design leadership together with technical leadership drives innovation. Sketching, prototyping, and design are essential parts of the process we use to create new products. Bill Buxton brings design leadership and creativity to Microsoft. Through his thought-provoking personal examples he is inspiring others to better understand the role of design in their own companies--Bill Gates, Chairman, Microsoft

"Informed design is essential." While it might seem that Bill Buxton is exaggerating or kidding with this bold assertion, neither is the case. In an impeccably argued and sumptuously illustrated book, design star Buxton convinces us that design simply must be integrated into the heart of business--Roger Martin, Dean, Rotman School of Management, University of Toronto


Design is explained, with the means and manner for successes and failures illuminated by engaging stories, true examples and personal anecdotes. In Sketching User Experiences, Bill Buxton clarifies the processes and skills of design from sketching to experience modeling, in a lively and informative style that is rich with stories and full of his own heart and enthusiasm. At the start we are lost in mountain snows and northern seas, but by the end we are equipped with a deep understanding of the tools of creative design.--Bill Moggridge, Cofounder of IDEO and author of Designing Interactions


I love this book. There are very few resources available that see across and through all of the disciplines involved in developing great experiences. This is complex stuff and Buxton's work is both informed and insightful. He shares the work in an intimate manner that engages the reader and you will find yourself nodding with agreement, and smiling at the poignant relevance of his examples.--Alistair Hamilton, Symbol Technologies, NY

Like any secret society, the design community has its strange rituals and initiation procedures. Bill opens up the mysteries of the magical process of design, taking us through a land in which story telling, orange squeezers, the Wizard of oOz, I-pods, avalanche avoidance, bicycle suspension sketching, and faking it are all points on the design pilgrim's journey. There are lots of ideas and techniques in this book to feed good design and transform the way we think about creating useful stuff.
--Peter Gabriel

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Product Details

• Paperback: 448 pages
• Publisher: Morgan Kaufmann (March 30, 2007)
• Language: English
• ISBN-10: 0123740371
• ISBN-13: 978-0123740373
• Product Dimensions: 9.1 x 7.5 x 0.9 inches
• Shipping Weight: 1.8 pounds (View shipping rates and policies)
• Average Customer Review: 4.1 out of 5 stars  See all reviews (20 customer reviews)
• Amazon.com Sales Rank: #16,004 in Books (See Bestsellers in Books)

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Customer Reviews

Most Helpful Customer Reviews

31 of 34 people found the following review helpful:

5.0 out of 5 stars Great handbook on design thinking, May 27, 2007

By	Stephen L. Alexander "A reader" (Washington DC) - See all my reviews (REAL NAME)

If you're interested in ways to improve the process of design and design thinking, this is a book for you. The theme is sketching for design but the underlying idea is really about a better design process. I found it extremely practical and thought that the early chapters did a good job of conveying both the creative and business aspects of design...something most design books I've read don't discuss together. If you're a designer, this book should be in your library. If you're in business and design plays an important role in your product or service, this book should be in your library.

47 of 54 people found the following review helpful:

5.0 out of 5 stars great read with tips on creating the future cheaply, June 7, 2007

By	Nick Gogerty "thinking design" (Forest Hills, New York) - See all my reviews (REAL NAME)

Sketching User Experiences by Bill Buxton

This is a great book, for anyone involved with innovation, product management, communication of new ideas or product development.

Bill Buxton has put forth some great examples of what a Sketch is how it is a prelude to a prototype and how to "create" the future cheaply for testers and user groups to experience things with in expensive and fast tools. The idea is to create rapid examples of future good and services to see how well they work.

As Buxton mentions in the book, fail fast and early, learn fast and early. Redesigning a product or relaunching one is very expensive. This is a great read and deals with products and services in their "wholistic" setting. A new idea exists in a context and that context determines its success or failure. I would strongly recommend you buy this book or e-mail me and I might just lend you my copy. I keep only 1 of 10 books I read, but this one I will be holding onto or lending out.

Some fun quotes from the book:

Tell me and I forget, Show me, and I may remember. Involve me, and I will understand. Confucius

And a personal favorite of mine from an anthropologist:

Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has. Margaret Meade

Also from Buxton himself: Innovation in process trumps innovation in product. The idea is that corporations that innovate processes or better yet internalize innovation as a process will win hands down over those focused on tweaking a product.

And finally Buxton closes the book with a quote from T.E. Lawrence:

All men dream: but not equally. Those who dream by night in the dusty recesses of their minds wake in the day to find that it was vanity: but the dreamers of the day are dangerous men, for they may act their dreams with open eyes, to make it possible.


Buxton's last words are: May you dream in the day.

This isn't your average designer hand book and if you want to be an above average creator this is a powerful tool.

16 of 16 people found the following review helpful:

3.0 out of 5 stars Where's the Beef?, June 18, 2009

By	T.D. (Atlanta) - See all my reviews

I'm a user experience and interaction design professional, so here's my take from a slightly more informed perspective. As of 2009, this book is frequently recommended for UX practitioners through the UX Book Club movement.
What's good about the book is that it's shiny. It's stirring and inspiring, and offers a lot of wisdom along the way about the nature of the best design processes and the importance of lightweight sketching and trying, trying, trying. It will make you feel very good about design, whether you do it or know people who do, and I think that's why it's caught on so much with the UX Book Club.
On the other hand, many UX people want their books to provide useful frameworks or other practitioner-focused guidelines. This one doesn't, really. This is not a problem if you're looking for a more theoretical treatment of design. Of course, most practitioners aren't--many of them, underscoring one of Buxton's main points, sneer at "theory" in an excellent demonstration of what's wrong with designers. The problem is when a book suggests it's one thing but is actually another. Of course, a "theory" book would sell about as well as cold dog poop, so...

It's got a stunning design-related bibliography for the serious practitioner or researcher, and good tips for people starting out. It may well remind you of the right answer as you read. It's not going to make you a designer; arguably, it may not even make you a better designer in most situations. I can think of about a dozen UX books you should buy before you get this one. It's worth reading, but I don't know about a purchase. To paraphrase the author...it's designed right, but I don't know if it's the right design, or if it presents itself accurately as what it really is.