Skills for Communicating With Patients [Paperback]

Jonathan Silverman (Author), Suzanne M. Kurtz (Author), Juliet Draper (Author)

Book Description

ISBN-10: 1857751892 | ISBN-13: 978-1857751895 | Publication Date: April 1998

This is a hugely successful textbook that explores the specific skills of doctor-patient communication and shows how these skills can improve health outcomes and everyday clinical practice.

Editorial Reviews

About the Author

Jonathan Silverman, Associate Clinical Dean and Director of Communication Studies, School of Clinical Medicine, University of Cambridge, UK

Suzanne Kurtz, Professor of Communication in the Faculties of Education and Medicine, University of Calgary, Canada

Juliet Draper, Director of the UK Eastern Deanery Cascade Communication Skills Teaching Project, East Anglia, UK --This text refers to an alternate Paperback edition.

Product Details

• Paperback: 200 pages
• Publisher: Radcliffe Medical Press Ltd (April 1998)
• Language: English
• ISBN-10: 1857751892
• ISBN-13: 978-1857751895
• Product Dimensions: 9.6 x 7.2 x 0.6 inches
• Shipping Weight: 12 ounces
• Average Customer Review: 4.8 out of 5 stars  See all reviews (6 customer reviews)
• Amazon Best Sellers Rank: #3,281,960 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

23 of 23 people found the following review helpful:

5.0 out of 5 stars This book changed my practice, January 6, 2000

By 

tim coker (Warwick, England) - See all my reviews

This review is from: Skills for Communicating With Patients (Paperback)

I decided to read this book because of my interest in finding out more about what patients want when visiting their general practitioner. I was tired of patients taking ages with minor complaints and asking about serious urgent complaints as they left the room, and also I was noticing some dissatisfaction in the faces of some patients when I thought I was trying hard to deal with them sympathetically and thoroughly. Reading this book changed my method of practice overnight. Patients changed in the way they behaved. Work became fun and enjoyable. It is obviously written by people who know the exact problems that GPs experience. It is not patronising, but fully explains why problems arise, what the various solutions to these problems are and then gives the academic research behind their ideas. It amalgamates over 50 years of other peoples ideas and I found it by far the very best book that I have ever read on developing communication skills. I recommend it to every doctor that I meet.

7 of 8 people found the following review helpful:

5.0 out of 5 stars Good, research based assessment of what is important, September 15, 2004

By 

Scott L. Diering "Author, Love Your Patients!" (Morrison, Colorado) - See all my reviews
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Amazon Verified Purchase

This review is from: Skills for Communicating With Patients (Paperback)

This book provides a strong introduction to the topic of communicating with patients. Relatively easy to read, it incorporates several different levels of analysis on the approach to the patient.
Strengths: Great references, good organization.
Weaknesses: Although there are enough specific examples of what can be said, they tended to be very brief.

2 of 2 people found the following review helpful:

5.0 out of 5 stars An essential tool, April 26, 2008

By 

Ernesto Gil Deza "EGD" (Buenos Aires, Argentina) - See all my reviews
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Amazon Verified Purchase

This review is from: Skills For Communicating With Patients (Paperback)

Skills For Communicating With Patients This a very useful and friendly book. Time is the main problem in the medical patient relationship. This book is essential for time management in the medical consultation without sacrifice of medical quality. The greater the patient's satisfaction is, the lesser the chance of malpractice.Highly recommended to doctors and students