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Most Helpful Customer Reviews
17 of 17 people found the following review helpful:
3.0 out of 5 stars
Bad Design and Bad Support,
By
This review is from: SkyCaddie SG4 GPS (Misc.)
I have been using my skycaddie for two seasons. Last month the plug would not screw into the unit and I couldn't charge it. I called tech support and they said that I could either send it back and they would replace it or apply scotch tape to hold the plug in. I opted to send it in. They received it 8/8/08 and as of today 9/5/08 I have not heard from the company. They say I just have to wait my turn. Bad support :sad: and bad design. The connection should not be a small screw that can strip easily. They should consider a re-design with a USB plug. I have found the unit helpful but on our course there are about 4 holes where the distances are 10-15 yards off and the unit occasionally freezes forcing me to reset it by opening the back and removing the battery.
15 of 15 people found the following review helpful:
1.0 out of 5 stars
No support if it does not work,
By
14 of 14 people found the following review helpful:
1.0 out of 5 stars
poor product - terrible quality and customer service,
Don't buy SkyCaddie or other SkyGolf Product!
I am on a quest to warn people about SkyGolf / SkyCaddie. I bought an SG4 mainly because of the SD RAM expansion slot which I have several adds saved where it is promised that this slot allows you to save more courses; LIE, the slot does nothing, never did.I have called SkyCaddie about this many times and have been promised a solution over and over. At this point it is too late, there are way too many better technologies on the market. On top of it all I had a terrible time finding and maintaining satellite connections. uPro is the unit I like best and, after I purchased it, I sent them an e-mail support question and they got back with me within 24 hours - ON A SUNDAY! I waited for weeks and never received promised call-backs from SkyGolf. Their customer support is a joke; I suspect that their business model will not be sustainable since they will soon not be able to charge people $30.00 a year. I believe that this puts SkyGolf at risk of going out of business as their business model requires that people continue to be willing to pay this outrageous fee. I have never used the GolfBuddy, but plan to buy one soon for traveling as it has 20,000 courses pre-loaded. There are others, such as iGolf, which are far less expensive than the SkyCaddie. I think that SkyGolf thought that their IntelliGreen patents would give them a sustainable advantage; fortunately uPro has blown that technology out of the water. In short, SkyGolf was early, but is not the technology leader , pricing leader or customer service leader (in fact I have rarely, if ever, dealt with a company with worse customer service). BTW, if anyone wants a used SG4 for Cheap, I got one that will be selling used 2115|RYS0EHBBVROS7;2115|R267D7NWXU6K8E;2115|R1O5WNKMBJWGX;
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